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App Audit FAQ
[Q1] How long will an app audit take?
The audit is usually complete in 48 hours. If not approved, an email notification will be sent to modify and resubmit the app for further review.
[Q2] Are there any language requirements when releasing an app outside China?
Short description, full description, update description and screenshots of overseas or global apps or games must be available in English or the corresponding language.
[Q3] Is a developer required to provide a privacy policy link for an app to be released outside China?
The developer must provide a privacy policy link and the content must be related to privacy policy. The language must be American English or the corresponding language.
[Q4] Rules for rejecting an app (security issues)
1) Contains virus
2) Contains unauthorized payments
3) Requires unnecessary phone permissions that threaten user privacy
4) Automatically opens background services
5) Reduces phone performance
2) Contains unauthorized payments
3) Requires unnecessary phone permissions that threaten user privacy
4) Automatically opens background services
5) Reduces phone performance
[Q5] Are there any payment requirements when releasing an app outside China?
All app and game related in-app purchases or digital merchandise must only use Huawei HMS.
[Q6] Can developers recommend other apps?
Only apps or games released outside China can recommend developer's apps if user experience is not affected.
[Q7] Are there any restrictions on the release of security-related apps outside China?
No. There are no restrictions on the release of security-related apps outside China.
[Q8] Can an individual developer in China release apps outside China?
No. Due to security concerns, individual developers' submission for app release outside China will be rejected.
[Q9] What information is required when registering an overseas app?
1) Minimum of 3 screenshots (same size, different contents, and not contain other terminal manufacturer logos)
2) The app name, introduction, icon, screenshots and preview video must be suitable for all audiences (no terminal logo or mobile app/app platform content, and must follow national or regional legal policies)
3) Choose the correct category for your app.
2) The app name, introduction, icon, screenshots and preview video must be suitable for all audiences (no terminal logo or mobile app/app platform content, and must follow national or regional legal policies)
3) Choose the correct category for your app.
[Q10] Must app icons, screenshots, names, versions, features, and other app information be consistent with the audited app information?
The icons, screenshots, names, versions, features, and information must be consistent with the audited app information.
[Q11] Is security inspection the same for overseas and China apps?
The security inspection on an overseas app features high industry standard, and is therefore more stringent than domestic ones in terms of data acquisition and permission requirements.
[Q12] What is the primary functional reason for app rejection?
1) Unable to install or uninstall, frequent errors, and failures during testing
2) The major function is not realized
3) Low compatibility (firmware/model/screen, etc.)
2) The major function is not realized
3) Low compatibility (firmware/model/screen, etc.)
[Q13] How can a developer deal with an app rejected due to virus issues?
Developers can upload the APK to Google's VirusTotal, a non-profit service that integrates dozens of anti-virus software: https://www.virustotal.com/zh-tw/
[Q14] What may cause an account to be blocked?
The developer's account will be blocked if an uploaded app has any of the following issues:
1) Viruses, unauthorized payment
2) Unauthorized advertisements in the notification bar
3) Offer wall
4) Unnecessary permission requests (user's call logs, contacts, SMS, and other data)
5) Pirated apps or emulation apps
6) Incorrect app category
7) The app name or description contains sensitive words
8) Advertisement apps
9) Force installation of third-party apps
10) Payment request upon the launch of the app
1) Viruses, unauthorized payment
2) Unauthorized advertisements in the notification bar
3) Offer wall
4) Unnecessary permission requests (user's call logs, contacts, SMS, and other data)
5) Pirated apps or emulation apps
6) Incorrect app category
7) The app name or description contains sensitive words
8) Advertisement apps
9) Force installation of third-party apps
10) Payment request upon the launch of the app
[Q15] What is the requirements for the content rating?
The developer must select the correct age rating information (International Age Rating Coalition (IARC) ratings for mobile and digitally delivered games/content)
[Q16] What information is required when registering an overseas app?
Apps should redirect users to the interface that requires users to select an app market. Redirecting users directly to a third-party app market is not allowed.
[Q17] What’s the prohibited products and services of Adyen?
User’s Application & the corresponding In-App Purchases must not contain content that falls within the following categories as per stipulated in Adyen’s prohibited products & services list. This list is providing an overview of products and services for which Adyen will not process any transactions under any condition.
2. Auctions: penny auctions (business models in which all participants must pay a nonrefundable fee to place a bid)
3. Bail bonds (or any payment related to pledge money as bail for the appearance of persons accused in court) and Bankruptcy lawyers
4. Business/Investment opportunities operating as “get rich quick schemes”(e.g., real estate purchase with No Money Down, government grants)
5. Counterfeit goods/replicas or those infringing on intellectual property rights, including those designed to infringe on such intellectual property (i.e., knock-offs, imitations, bootlegs)
6. Data pass (merchants up-selling or cross-selling products to other merchants and then sharing the cardholder data with the third party or receiving cardholder data from third parties)
7. Drugs, and tools specifically intended for the production of drugs, Drug paraphernalia Illegal Drugs, substances designed to mimic illegal drugs, and/or other psycho active products (e.g., K2, salvia divinorum, nitrate inhalers, bath salts, synthetic cannabis, herbal smoking blends, herbal incense, and HCG/HGH-like substances)
8. Escort agencies / massage parlors / sexual services
9. Essay mills/paper mills (i.e., ghost writing services that sell essays, term papers, etc. with intent that the purchaser will submit documentation as their own)
10. Fake references and other services/products that foster deception (including fake IDs and government documents)
11. Illegal products/services or any service providing peripheral support of illegal activities
12. Independent financial advisers (IFA), unlicensed financial services, Payday loans and unsecure loan/lines originating from non FDIC insured banks
13. Jammers or devices that are designed to block, jam or interfere with cellular and personal communication device/signals (e.g., GPS), Decryption and descrambler products including mod chips, Spy devices / services / software, Illicit Streaming Devices (aka Black Boxes)
14. Mail order spouse and international match-making services
15. Merchants engaged in any form of deceptive marketing practice including but not limited to:
16. Merchants that have ransom-like or extortion-like basis for their business model (e.g., mugshot removal)
17. Merchants utilizing tactics to evade Card Brand excessive chargeback monitoring programs
18. Private medical practices and e-doctors
19. Products designed to circumvent copyright protection techniques or to otherwise facilitate the unlicensed use of copyrighted materials (e.g. ‘mod-chips’ to break the encryption of game computers to enable the playing of unlicensed copies of games)
20. Products/services specifically offered or intended to be used to create drugs or grow ingredients for drugs (e.g. ‘grow shop’ products, seeds for cannabis plants, etc.)
21. Products/services that promote hate, violence, discrimination, terrorism, harassment or abuse
22. Pseudo pharmaceuticals / Nutraceuticals and food products or other digestibles as core product or marketed via-unsubstantiated and/or unlawful health or medical claims (e.g., food supplements, vitamins, weight-loss, anti-aging, muscle-building, sexual-stimulant supplements, colon cleansers, detox products
23. Pyramid selling, chain letters or financial scams
24. Social media “click farms” (i.e., the sale of clicks/likes/reviews/endorsements on social media sites)
25. Specific cosmetic products that claim extreme results (Anti-wrinkle, Skin Repair etc.)
26. Telemarketing companies involved with the following methods of operations:
27. Trade of weapons, ammunitions, military arms, explosive devices and firearm parts.
1. Adult entertainment, websites & content:
- • Adult book stores, video stores, toys
- • Any products on the internet containing graphic or nude content
- • Audio (phone sex and adult phone conversations)
- • Companion/escort services or Dating services (sexually-oriented)
- • Fetish products
- • Membership, clubs, subscriptions
- • Prostitution
- • Gentleman’s clubs, topless bars, and strip clubs
- • Video (web-based sexually oriented video)
2. Auctions: penny auctions (business models in which all participants must pay a nonrefundable fee to place a bid)
3. Bail bonds (or any payment related to pledge money as bail for the appearance of persons accused in court) and Bankruptcy lawyers
4. Business/Investment opportunities operating as “get rich quick schemes”(e.g., real estate purchase with No Money Down, government grants)
5. Counterfeit goods/replicas or those infringing on intellectual property rights, including those designed to infringe on such intellectual property (i.e., knock-offs, imitations, bootlegs)
6. Data pass (merchants up-selling or cross-selling products to other merchants and then sharing the cardholder data with the third party or receiving cardholder data from third parties)
7. Drugs, and tools specifically intended for the production of drugs, Drug paraphernalia Illegal Drugs, substances designed to mimic illegal drugs, and/or other psycho active products (e.g., K2, salvia divinorum, nitrate inhalers, bath salts, synthetic cannabis, herbal smoking blends, herbal incense, and HCG/HGH-like substances)
8. Escort agencies / massage parlors / sexual services
9. Essay mills/paper mills (i.e., ghost writing services that sell essays, term papers, etc. with intent that the purchaser will submit documentation as their own)
10. Fake references and other services/products that foster deception (including fake IDs and government documents)
11. Illegal products/services or any service providing peripheral support of illegal activities
12. Independent financial advisers (IFA), unlicensed financial services, Payday loans and unsecure loan/lines originating from non FDIC insured banks
13. Jammers or devices that are designed to block, jam or interfere with cellular and personal communication device/signals (e.g., GPS), Decryption and descrambler products including mod chips, Spy devices / services / software, Illicit Streaming Devices (aka Black Boxes)
14. Mail order spouse and international match-making services
15. Merchants engaged in any form of deceptive marketing practice including but not limited to:
- • Hidden Disclosure
- • Bogus claims & endorsements
- • Pre-checked opt in boxes
- • Refund/Cancellation avoidance
- • Poorly disclosed negative options
- • Merchants offering substantial rebates or special incentives (e.g., free gift, prize, sweepstakes, or contest) as an inducement to purchase products/services
- • Negative response marketing techniques by any type of merchant (i.e., customer is automatically charged if they don’t return the merchandise at the end of a free trial period)
16. Merchants that have ransom-like or extortion-like basis for their business model (e.g., mugshot removal)
17. Merchants utilizing tactics to evade Card Brand excessive chargeback monitoring programs
18. Private medical practices and e-doctors
19. Products designed to circumvent copyright protection techniques or to otherwise facilitate the unlicensed use of copyrighted materials (e.g. ‘mod-chips’ to break the encryption of game computers to enable the playing of unlicensed copies of games)
20. Products/services specifically offered or intended to be used to create drugs or grow ingredients for drugs (e.g. ‘grow shop’ products, seeds for cannabis plants, etc.)
21. Products/services that promote hate, violence, discrimination, terrorism, harassment or abuse
22. Pseudo pharmaceuticals / Nutraceuticals and food products or other digestibles as core product or marketed via-unsubstantiated and/or unlawful health or medical claims (e.g., food supplements, vitamins, weight-loss, anti-aging, muscle-building, sexual-stimulant supplements, colon cleansers, detox products
23. Pyramid selling, chain letters or financial scams
24. Social media “click farms” (i.e., the sale of clicks/likes/reviews/endorsements on social media sites)
25. Specific cosmetic products that claim extreme results (Anti-wrinkle, Skin Repair etc.)
26. Telemarketing companies involved with the following methods of operations:
- • Offering a free gift, prize, or sweepstakes/contest entry as an inducement to purchase their product or service
- • Inbound telemarketing companies that receive calls as the result of post cards or similar mailings (as opposed to catalogue or media advertising)
- • Selling products/services as an agent for a third party
27. Trade of weapons, ammunitions, military arms, explosive devices and firearm parts.
The preceding items are set based on the requirements of the Payment Service Card Organization and its partner Adye