目录

What are the possible causes and solutions for business domain name configuration failure?

Symptom 1

The following message is displayed: "Unknown error. Please try again later."

Solution

When configuring the business domain name, place the downloaded configuration file in the root directory of the domain name. The configuration file is named in the format of APPID.txt. For example, if the app ID of your atomic service is Example, the name of the downloaded configuration file is Example.txt. In addition, ensure that the configuration file is accessible.

Symptom 2

The following message is displayed: "Invalid domain names exist." If this is your case, you can click Learn more next to the message to view the error details.

Possible Causes

The configuration file is not stored in the root directory of the domain name.

Solution

  1. If you create a configuration file named APPID.txt in the root directory of the domain name, include spaces and line breaks in the content copied. Otherwise, the configuration file does not take effect.
  2. The verification process for APPID.txt does not support domain names secured by CFCA certificates. If this is your case, switch to a different certificate.