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Announcement About Changes to HUAWEI Developers Services During the 2021 Spring Festival Holiday

January 22, 2021

Dear developers,

Thank you for your continued participation and support for HUAWEI Developers. The 2021 Spring Festival holiday (February 11 – February 17) is approaching and we at HUAWEI Developers would like to send you our warmest regards in advance. Due to the Spring Festival holiday, some HUAWEI Developers services will be affected as outlined below. We thank you for your patience and understanding and apologize for any inconvenience that this may cause you.

Note: All time listed below are UTC+8.

1. Reviews for Identity and Merchant Verification

Between February 11 and February 17, reviews for identity and merchant verification will not be affected.

2. Customer Service

Between February 11 and February 17, customer service will not be affected.

3. Reviews for Release, Removal, and Updates of Apps (Including Games)

Between February 11 and February 17, reviews for apps (including games) will not be affected.

4. Themes

Between February 11 and February 17, reviews for theme release will be suspended.

5. Paid Promotion

(1) Promotion:

The paid promotion platform will continue to operate as normal between February 11 and February 17. To ensure normal app promotion during the holiday period when user traffic is high, you are advised to top up your promotion service accounts in advance with sufficient funds to last until February 21 and set your daily budget to at least twice the normal value.

(2) Top-up:

You can top up your accounts online as normal during the holiday, and the funds will immediately arrive in your accounts. For offline top-ups, please top up 2 days in advance because it may take 1 to 2 working days for the funds to arrive in your accounts.

(3) Promotion reviews:

Promotion assessment reviews will not be affected during the holiday. Feel free to submit your review applications. Promotion asset reviews will be suspended during the holiday. If you wish to have your asset review applications reviewed by February 10, submit them before 18:00 on February 9.

6. Joint Operations

(1) Business connection:

Between February 11 and February 17, business connection services will be available as normal.

(2) Reconciliation and settlement:

Reconciliation and settlement services will be suspended between February 11 and February 17, and will resume on February 18.

(3) Refund:

Refunds will be suspended between February 11 and February 17, and will resume on February 18.

 

If you encounter issues with business cooperation, consultation, or services during the holiday, please visit our Support page to access documentation or contact customer service.

 

Best regards,

HUAWEI Developers

January 22, 2021