Result Code |
Value |
Description |
Solution |
|---|---|---|---|
FACE_ERROR_HW_UNAVAILABLE |
1 |
No hardware is available. |
Check whether the device type and OS version are supported. For details, refer to Supported Devices. |
FACE_ERROR_UNABLE_TO_PROCESS |
2 |
The sensor cannot process the current face image. |
If the problem occurs repeatedly, submit a ticket online to contact maintenance personnel. |
FACE_ERROR_TIMEOUT |
3 |
Facial authentication timed out. |
Complete identification within a short period of time. |
FACE_ERROR_NO_SPACE |
4 |
The storage space is insufficient. This result code will not be returned for facial recognition. |
- |
FACE_ERROR_CANCELED |
5 |
The hardware is temporarily unavailable, and the operation has been canceled. |
Try again later. |
FACE_ERROR_UNABLE_TO_REMOVE |
6 |
The face image failed to be deleted. This result code will not be returned for facial recognition. |
- |
FACE_ERROR_LOCKOUT |
7 |
The number of facial recognition failures has exceeded the upper limit and facial recognition has been locked. |
Try again later. |
FACE_ERROR_VENDOR |
8 |
The face does not match the device owner's face. |
Re-enroll a face and try again. |
FACE_ERROR_LOCKOUT_PERMANENT |
9 |
The number of facial recognition failures has exceeded the upper limit and weak authentication has been locked. |
Use strong authentication (such as a PIN) to unlock your device. |
FACE_ERROR_USER_CANCELED |
10 |
The user canceled face enrolling. |
- |
FACE_ERROR_NOT_ENROLLED |
11 |
No face has been enrolled. |
Enroll a face. |
FACE_ERROR_HW_NOT_PRESENT |
12 |
The device is not equipped with a facial sensor. |
Check whether the device type and OS version are supported. For details, refer to Supported Devices. |