Submitting a Ticket Online

Procedure

1. Click here. On the page displayed, click HMS Core.

   

2. Scroll down the page and select Location Kit.

   

3. Create a ticket.
   1. Check whether your question contains privacy data of end users.
      • If your question contains privacy data of end users, send your question to the regional email address corresponding to the region of the end users.

        

      • If you question does not contain privacy data of end users, select No from the drop-down list box.

        

   2. Enter your question description and other relevant information. Note that parameters marked with asterisks (*) are mandatory. To ensure better and quick solving of your question, you are advised to set relevant parameters clearly in detail.

      

      Select the commitment check box.

      

4. Click Submit to submit a ticket online.