DLP Service Error Codes

19100001 Invalid Parameter

Error Message

Invalid parameter value.

Description

Invalid parameters are specified.

Possible Causes

1. The account is empty or contains more than 1024 characters.

2. The account type is incorrect.

3. The aesKey or iv is invalid.

4. The system time is later than the authorization expiration time.

5. The file descriptor (FD) is less than 0.

6. The value of tokenId is 0.

7. The bundle name is empty.

8. The value of appIndex is less than 0.

9. The value of userId is less than 0.

Solution

Check and pass in parameters that meet the requirements, including the account length, type, aesKey, IV format, relationship between system time and authorization time, FD, tokenId, package name, appIndex, and userId.

19100002 Encryption and Decryption Error

Error Message

Credential service busy due to too many tasks or duplicate tasks.

Description

The encryption and decryption service is busy.

Possible Causes

1. The number of active encryption and decryption tasks is greater than 100.

2. Duplicate encryption/decryption tasks are performed.

Solution

Wait for a while and try again. Control the number of concurrent tasks to no more than 100 to prevent such errors.

19100003 Encryption/Decryption Timeout

Error Message

Credential task time out.

Description

The encryption or decryption operation on a data loss prevention (DLP) file is not completed within the specified time. As a result, the operation times out and fails.

Possible Causes

It takes more than 10 seconds to encrypt or decrypt a DLP file.

Solution

Try again later.

19100004 Credential Service Error

Error Message

Credential service error.

Description

An internal error occurs in the DLP credential service, and the credential service cannot be provided normally.

Possible Causes

1. The DLP credential service does not exist.

2. The DLP credential service is abnormal.

Solution

Wait for a while and try again, or restart the device.

19100005 Credential Authentication Server Error

Error Message

Credential authentication server error.

Description

An error occurs when communicating with the credential authentication server, and the credential authentication process cannot be completed.

Possible Causes

1. The credential authentication server cannot be connected.

2. The credential authentication server does not exist.

Solution

Check the credential authentication server and try again.

19100006 Access Denied for a Non-DLP Sandbox Application

Error Message

No permission to call this API, which is available only for DLP sandbox applications.

Description

The caller is not a DLP sandbox application.

Possible Causes

The caller is not a DLP sandbox application.

Solution

Check whether the application is a DLP sandbox application. The API is available only to DLP sandbox applications.

19100007 Access Denied for a DLP Sandbox Application

Error Message

No permission to call this API, which is available only for non-DLP sandbox applications.

Description

The caller cannot be a DLP sandbox application.

Possible Causes

The caller is a DLP sandbox application.

Solution

Confirm the application is not a DLP sandbox application. The API is not available to DLP sandbox applications.

19100008 Non-DLP File

Error Message

The file is not a DLP file.

Description

The file is not a DLP file.

Possible Causes

An operation for DLP files is performed on a non-DLP file.

Solution

Use a DLP file.

19100009 Failed to Operate the DLP File

Error Message

Failed to operate the DLP file.

Description

The operation on the DLP file fails.

Possible Causes

1. The user is not an authorized user.

2. The sandbox application fails to be installed.

3. The link file is not associated.

4. More than 1000 DLP files are opened simultaneously.

Solution

1. Check the access permission.

2. Wait for a while or restart the device and try again. Ensure that the number of DLP files opened simultaneously does not exceed 1000.

19100011 System Service Abnormal

Error Message

The system ability works abnormally.

Description

DLP-related system services cannot run normally, causing related functions to be unavailable.

Possible Causes

1. The DLP permission service fails to start.

2. The remote procedure call (RPC) object of the DLP permission service cannot be obtained.

3. The service, on which the DLP permission service depends, fails to start.

4. The inter-process communication (IPC) data fails to be read or written.

5. The service is not initialized.

Solution

Try again later or restart the device.

19100012 Failed to Apply for Memory

Error Message

System memory is insufficient.

Description

The system memory is insufficient, and the memory resources required for the DLP operation cannot be requested.

Possible Causes

The system memory is insufficient.

Solution

The system memory is insufficient. Try again later or restart the device.

19100013 User Access Denied

Error Message

The user does not have the permission.

Description

The currently login user does not have the permission to perform this operation or access this DLP file.

Possible Causes

The current login account does not have the permission on the file.

Solution

Check whether the currently login account has the access permission for this file.

19100014 Account Not Logged In

Error Message

Account not logged in.

Description

The user needs to log in to the account before performing this operation. The current account is not logged in or the login status has expired.

Possible Causes

You have not logged in with the account of the corresponding type.

Solution

Log in using your account.

19100016 URI Missing in Want

Error Message

The uri field is missing in the want parameter.

Description

The URI field is missing in the Want parameter when the API is called.

Possible Causes

When an API related to the DLP file is called, the want parameter does not contain the uri parameter. The want parameter is used to specify the operation target and parameter configuration. The uri parameter is mandatory.

Solution

Set parameters correctly.

19100017 displayName Missing in Want

Error Message

The displayName field is missing in the want parameter.

Description

The displayName field is missing in the Want parameter when the API is called.

Possible Causes

The displayName field is not included in the Want parameter when the API for DLP file operations is called. The displayName field is mandatory in DLP file operations.

Solution

Set parameters correctly.

19100018 Application Unauthorized

Error Message

The application is not authorized.

Description

The application is not in the authorized application list for DLP files and has no permission to access or operate on DLP files.

Possible Causes

The application is not in the authorized application list.

Solution

New authorized applications cannot be added.

19100021 Failed to Set Enterprise Application Policy

Error Message

Failed to set the enterprise policy.

Description

Failed to set the policy for an enterprise application.

Possible Causes

The input policy format is invalid.

Solution

Check the policy format and try again.

19110001 Invalid Parameter

Error Message

Parameter error.

Description

The parameter is invalid.

Possible Causes

1. The policy format is incorrect.

2. The parameter range is incorrect.

Solution

Check the following parameters:

1. Ensure that the policy format is correct.
2. Ensure that the parameter value is within the valid range.

19110002 File Sensitive Content Identification Timed Out

Error Message

Sensitive file content identification timed out.

Description

Identification of sensitive file content timed out. The identification process cannot be completed within the specified time.

Possible Causes

The processing time for sensitive file content identification exceeds the timeout threshold. Possible causes: The file is too large, the file content is highly complex, or the system resource usage is high.

Solution

Try again later.

19110003 File Not Supported

Error Message

The file is not supported.

Description

The passed-in file is not supported by the current operation. The path, type, or permission may not meet the requirements.

Possible Causes

1. The file path does not exist.

2. The file type is not supported.

3. The file permission is not supported.

Solution

Check the following:

1. Ensure that the file path exists and is accessible.
2. Ensure that the file type is supported.
3. Ensure that the file permissions meet the requirements.

19110004 System Function Abnormal

Error Message

A system error has occurred.

Description

The internal function module of the system is running abnormally, causing the operations for file sensitive content identification to fail.

Possible Causes

1. The service cannot be started.

2. The service on which the service depends cannot be started properly.

3. IPC data fails to be read or written.

4. The service is not initialized.

Solution

Try again later or restart the device when the internal system service is abnormal.

19100023 Specified User ID Inconsistent with the Current User ID

Error Message

The specified userId is inconsistent with the current userId.

Description

The specified user ID is inconsistent with the current user ID.

Possible Causes

The specified user ID is inconsistent with the current user ID.

Solution

Ensure that the passed user ID is the same as the current user ID. You can call getOsAccountLocalId of @ohos.account.osAccount to obtain the current user ID.

19100024 Personal Space Users Cannot Set Controlled Apps

Error Message

The specified userId belongs to a personal space user and cannot be managed.

Description

The user with the specified ID is a personal space user and cannot set controlled apps.

Possible Causes

The user with the specified ID is a personal space user and cannot set controlled apps.

Solution

Ensure that the passed user ID does not belong to a personal space user.