This section describes only module-specific error codes. For details about universal error codes, please refer to Universal Error Codes. If the error persists, submit a ticket online. Huawei will get back to you as soon as possible.
1014400001 System Service Error
Message
System service error.
Description
System service error.
Possible causes
The system is in an insecure state, or there is a hardware failure.
Solution
Try again or submit a ticket online.
1014400006 User Canceled Identity Verification
Message
The user canceled the identity verification process.
Description
The user canceled the identity verification process.
Possible causes
The user tapped the cancel button.
Solution
Initiate the verification process again.
1014400102 User Identity Authentication Timed Out
Message
User identity authentication timed out.
Description
User identity authentication timed out.
Possible causes
The user identity authentication timed out.
Solution
Initiate the identity authentication process again.
1014400103 Identity Authentication Failed
Message
Identity authentication failed.
Description
Identity authentication failed.
Possible causes
The lock screen password is incorrect.
Solution
Prompt the user to enter the correct lock screen password.
1014400201 Invalid Device Type
Message
Invalid device type. The current device is not an enterprise device.
Description
Invalid device type. The current device is not an enterprise device.
Possible causes
The current device is not an enterprise device.
Solution
Check whether the device is an enterprise device. For details, please refer to the MDM Kit development guide.
1014400202 Invalid userId
Message
Invalid userId.
Description
Invalid user ID.
Possible causes
Invalid enterprise user ID.
Solution
Check whether the enterprise user ID is valid.
1014400203 Enterprise Recovery Key Already Exists
Message
The enterprise recovery key already exists.
Description
The enterprise recovery key already exists.
Possible causes
The enterprise recovery key has been obtained and cannot be obtained again.
Solution
Call the getAuthChallenge API to obtain a challenge and sign it. Then call the deleteEnterpriseRecoveryKey API to delete the enterprise recovery key.
1014400204 Invalid Signature
Message
Invalid signature.
Description
Invalid signature.
Possible causes
-
The same challenge is used to initiate two requests.
-
The API request timed out.
-
An incorrect enterprise private key is used for signing.
Solution
-
Call the getAuthChallenge API to obtain a new challenge and sign it.
-
Ensure that the enterprise private key is correct.
1014400205 Invalid Certificate
Message
Invalid certificate.
Description
Invalid certificate.
Possible causes
-
Invalid certificate format.
-
The format of the public key in the certificate is incorrect.
Solution
-
Ensure that the certificate is in PEM format.
-
Ensure that the public key in the certificate is an ECC public key.
-
Ensure that the certificate carries a valid signature from the enterprise root certificate.
1001700001 System Service Error
Message
System service error.
Description
System service error.
Possible causes
-
IPC failed.
-
Failed to obtain/set a system parameter.
Solution
Try again or submit a ticket online.
1001700101 Invalid User ID
Message
Invalid userId.
Description
Invalid user ID.
Possible causes
-
The user has not been created.
-
Incorrect input.
Solution
Verify the user ID and ensure that the user exists.
1001700103 Invalid Path
Message
Invalid path.
Description
Invalid path.
Possible causes
-
The file for which tags need to be set does not exist.
-
The input path is not within the protection scope.
-
The user has no access permission.
Solution
Check whether the corresponding file exists in the default path range.
1001700104 Tag List Check Failure
Message
Failed to check the tag list.
Description
Failed to check the tag list.
Possible causes
-
A tag in the tag list contains a semicolon (;).
-
The length of a single tag in the list exceeds 255 characters.
-
The total number of tags exceeds 5.
Solution
-
Ensure that no tag in the tag list contains semicolons (;).
-
Ensure that the length of each tag in the list does not exceed 255 characters.
-
Ensure that the total number of tags does not exceed 5.
1001700105 Invalid App ID
Message
Invalid appId.
Description
Invalid app ID.
Possible causes
Failed to verify the app ID.
Solution
Ensure that the entered app ID is the same as that obtained from bundleManager.
1001700106 Invalid Policy Information
Message
Invalid policy.
Description
Invalid policy information.
Possible causes
-
The duration exceeds the maximum value 86,400,000 ms.
-
The corresponding policy is not delivered.
Solution
-
Ensure that the duration in the policy does not exceed the upper limit.
-
Ensure that the configured policy has been successfully delivered.
1001700201 Abnormal HDC Status
Message
The HDC status is abnormal.
Description
The HDC status is abnormal.
Possible causes
-
HDC not enabled.
-
USB debugging not enabled.
Solution
Enable USB debugging and the HDC function.
1001700202 Failed to Save the Private Key
Message
Failed to save the private key.
Description
Failed to save the private key.
Possible causes
-
Failed to parse the private key.
-
Failed to call the encryption library.
Solution
-
Ensure that the algorithm and format of the input private key are correct.
-
Restart the device and call the encryption library again.