Thank you for your long-standing cooperation and support for HUAWEI Developer. This year's Christmas (December 24, 2018 – December 25, 2018) and New Year's (December 30, 2018 – January 1, 2019) holidays are fast approaching, and we at HUAWEI Developer wish you a wonderful holiday season. The holiday schedule for HUAWEI Developer services is as detailed below. Please understand if schedule adjustments bring your business any inconveniences.
I. Identity Verification and Merchant Verification Review
During the Christmas period, developer account identity verification and merchant verification review services will be temporarily paused. Review services will be made available again starting December 27, 2018.
During the New Year's period, developer account identity verification and merchant verification review services will be temporarily paused. Review services will be made available again starting January 2, 2019.
II. Customer Support
During the Christmas period, tickets submitted to the Customer Support System will be processed as normal.
During the New Year's period, the Customer Support system will be temporarily closed. Tickets you submit will be dealt with starting January 2, 2019.
III. App Release and Removal
App release and removal will be unaffected over the Christmas and New Year's periods.
IV. Theme Release and Removal
Theme release and removal will be unaffected over the Christmas and New Year's periods.
V. Paid Promotion
Promotion: The paid promotion platform will be in operation as normal over the New Year's period. To ensure your app promotion, please top up your promotion services account ahead of time (it is recommended that you top up your account with sufficient funds to last to January 4, 2019).
Top-up: Please make sure you top up your account for the New Year's period before December 27, 2018 (UTC+8). Top-up submissions completed before this date will be approved by December 29, 2018, while submissions received after this date will be approved starting January 2, 2019. (Notice: Transfers your company makes to HUAWEI take 1 to 2 working days to arrive in HUAWEI's account.)
Paid promotion review: For the New Year's period, please submit paid promotion applications for review by December 27, 2018 (UTC+8). Applications submitted by this date will be reviewed by December 29, 2018, while applications received after this date will begin their review process on January 2, 2019.
VI. Joint Operation
Over both the Christmas and New Year's periods, AppGallery's joint operation will be continue operating as normal. Application submissions and processing will also be generally unaffected.
If you encounter any problems with HUAWEI Developer during the holiday periods, consult the HUAWEI Developer Help Center page for self-help section for answers to your questions and case-by-case solutions. If your questions remain unresolved, please submit your question through the HUAWEI Developer Customer Support System, and we will get back to you as soon as we can. Season's greetings to all our developers, we wish you a Merry Christmas and Happy New Year!
December 18, 2018