New Changes to HUAWEI Developers Services during the 2022 New Year Period
Dear developer,
Thank you for your continued participation and support for HUAWEI Developers throughout 2021. The 2022 New Year holiday period (January 1-January 3) is fast approaching and we at HUAWEI Developers would like to send you our warmest regards. Some updates will be rolled out during this holiday which may affect some HUAWEI Developers services, as outlined below. We thank you for your patience and understanding and apologize for any inconvenience that this may cause.
Note: All time listed below are UTC+8
1. Review for Identity Verification
Between January 1 and January 3, reviews for identity verification will not be affected.
2.Review for Merchant Verification
Between January 1 and January 3, reviews for merchant verification will not be affected.
3.Customer Service
Between January 1 and January 3, customer service will not be affected.
4.Reviews for Release, Removal, and Updates of Apps (Including Games)
Between January 1 and January 3, reviews for apps (including games) will not be affected.
5.Themes
Between January 1 and January 3, reviews for theme release and designer registration & identity certification will not be affected.
6.HUAWEI Ads
(1) Account Registration
Account registration applications submitted after December 31, 2021 will be processed from January 3, 2022.
(2) Creatives
Europe: Creatives will not be reviewed between January 1 and January 2 (Saturday-Sunday).
Asia Pacific: Creatives will not be reviewed on January 2 (Sunday).
In other areas, creative reviews will not be affected.
7.Paid Promotion
(1) Promotion
The paid promotion platform will continue to operate as normal between January 1 and January 3. To ensure normal app promotion during the holiday when user traffic is high, you are advised to top up your promotion service accounts in advance and set your daily budget to at least twice the normal value.
(2) Top-up
Between January 1 and January 3, offline top-up applications with funds that arrive before 18:00 on December 31 will be reviewed as normal, and applications with funds that arrive after 18:00 on December 31 will be reviewed from January 4, 2022. (For offline top-ups, it may take 1 to 2 working days for the funds to arrive in your accounts.)
(3) Promotion Review
Between January 1 and January 3, promotion assessment reviews will not be affected, but promotion asset reviews will be suspended. If you wish to have your promotion assets delivered between January 1 and January 3, submit them before 18:00 on December 30, 2021, and it will be completed on December 31, 2021.
8.Joint Operations
(1) Business Connection
Business connection services will be available as normal between January 1 and January 3.
(2) Reconciliation and Settlement
Reconciliation and settlement services will be suspended between January 1 and January 3.
(3) Refund
Refunds will be suspended between January 1 and January 3.
9.Gift Package Application
(1) App Gift Package
Reviews for the applications of app gift packages will be suspended between January 1 and January 3, and will be resumed on January 4. Applications can continue to be submitted during this period.
(2) Game Gift Package
Reviews for the applications of game gift packages will not be affected between January 1 and January 3.
If you encounter any issues during the holiday, please visit our Support page to access documentation or contact our customer service.
Best regards,
HUAWEI Developers
December 27, 2021
