Notice - HUAWEI Developer

Dear developers,

Thank you for your long-standing participation and support for HUAWEI Developers. Chinese New Year, also known as the Spring Festival (January 21 - January 27) is fast approaching and we at HUAWEI Developers would like to send you our warmest regards. Some updates will be rolled out during this holiday which may affect some HUAWEI Developers services, as outlined below. We thank you for your patience and understanding and apologize for any inconvenience that this may cause.

Note: All time listed below are UTC +8.

1. Review for Identity Verification

Between January 21 and January 27, reviews for identity verification will not be affected.

2. Review for Merchant Verification

Between January 21 and January 27, reviews for merchant verification will not be affected.

3. Customer Service

Between January 21 and January 27, customer service will not be affected.

4. Reviews for Release, Removal, and Updates of Apps (Including Games)

Between January 21 and January 27, reviews for apps (including games) will not be affected.

5. Themes

Between January 21 and January 27, reviews for theme release and designer identity verification will be suspended.

6. Petal Ads

(1) Brand Promotion:

For brand promotion between January 21 and January 27, submit creatives for review before January 18.

(2) Performance Promotion:

Ads are reviewed as normal from 10:00 to 18:00 every day between January 21 and January 27.

(3) Account Registration:

Account registration applications submitted before 18:00 on January 20 will be reviewed as normal, but applications submitted after 18:00 on January 20 will be reviewed from January 28.

7. Paid Promotion

(1) Promotion

The paid promotion platform will continue to operate as normal between January 21 and January 27. To ensure normal app promotion during the holiday when user traffic is high, you are advised to top up your promotion service accounts in advance and set your daily budget to at least twice the normal value.

(2) Top-up

Offline top-up applications with funds that arrive before 18:00 on January 20 will be reviewed as normal, but applications with funds that arrive after 18:00 on January 20 will be reviewed from January 28. (For offline top-ups, it may take 1 to 2 working days for the funds to arrive in your accounts.)

(3) Promotion Review

Between January 21 and January 27, promotion assessment reviews will not be affected, but the processing time may be one or two days longer.

Between January 21 and January 27, promotion asset reviews will be suspended. If you wish to deliver your assets during the holiday, submit them before 18:00 on January 20 for processing. Processing will be completed by January 20.

8. Joint Operations

(1) Business Connection

Business connection services will be available as normal between January 21 and January 27.

(2) Reconciliation and Settlement

Reconciliation and settlement services will be suspended between January 21 and January 27.

(3) Refund

Refunds will be suspended between January 21 and January 27.

If you encounter any issues during the holiday, please visit our support page to view documentation or contact our customer service.

HUAWEI Developers