Thank you for your long-standing support for HUAWEI Developers. The International Workers' Day holiday (April 29 - May 3) is quickly approaching and we at HUAWEI Developers would like to send you our warmest regards. During this holiday, we will roll out some updates that may affect some HUAWEI Developers services, as outlined below. We thank you for your patience and understanding and apologize for any inconvenience that this may cause.
Note: All times listed below are in UTC+8.
1. Review for Identity Verification
Between April 29 and May 3, reviews for identity verification will be carried out as usual.
2. Review for Merchant Verification
Between April 29 and May 3, reviews for merchant verification will be carried out as usual.
3. Customer Service
Between April 29 and May 3, customer service will be carried out as usual.
4. Reviews for Release, Removal, and Updates of Apps (Including Games)
Between April 29 and May 3, reviews for apps (including games) will be carried out as usual.
Between April 29 and May 3, reviews for theme release and designer identity verification will be suspended.
6. Petal Ads
(1) Brand promotion
Creative review: Submit ad creatives before April 27 for review in order for them to be used between April 29 and May 3.
(2) Performance promotion
Ad review: Between April 29 and May 3, ads will be reviewed from 10:00 to 18:00 every day.
Registration review: Registration applications submitted on or after April 29 will be processed from May 4.
7. Paid Promotion
The paid promotion platform will continue to operate as usual between April 29 and May 3. To ensure normal app promotion during the holiday when user traffic is high, you are advised to top up your promotion service accounts in advance and set your daily budget to at least twice the usual value.
Offline top-up applications with funds that arrive at or before 18:00 April 28 will be reviewed as usual, but those that arrive after will be reviewed from May 4. (For offline top-ups, it may take 1 to 2 working days for the funds to reach your accounts.)
(3) Promotion review
Between April 29 and May 3, promotion assessment reviews will be carried out as usual, but the processing time may be one or two working days longer.
Between April 29 and May 3, promotion asset reviews will be suspended. If you wish to have your promotion assets delivered during the holiday, submit them before 18:00 on April 28 for processing, to ensure they will be ready by April 28.
8. Joint Operations
(1) Business connection
Between April 29 and May 3, business connection will be carried out as usual.
(2) Reconciliation and settlement
Between April 29 and May 3, reconciliation and settlement will be suspended.
Between April 29 and May 3, refunds will be carried out as usual.
If you encounter any issues during the holiday, please visit our support page to access documentation or contact our customer service.
April 14, 2023