This section describes only module-specific error codes. For details about universal error codes, please refer to Universal Error Codes.
1001500001 App Certificate Fingerprint Verification Failure
Message
Failed to check the fingerprint of the app bundle.
Description
The certificate fingerprint of the app fails to be verified.
Possible causes
1. The client_id field is not set, or its value is incorrect.
2. The certificate fingerprint of the app is not configured or is incorrect.
3. The signature of the debug version of the installation package is different from that of the release version.
Solution
1. Ensure that the client_id field in the module.json5 file of the module whose module type is entry is correctly set by referring to Configuring the Client ID.
2. Ensure that the certificate fingerprint configured in AppGallery Connect for the app is correct by referring to here.
3. Update the version code in the app.json5 file to invalidate the local cache and try again.
1001500002 Repeated Request
Message
This error code is reported when a request is already being processed.
Description
Repeated request.
Possible causes
The user requests a page of Account Kit repeatedly.
Solution
No special processing is required.
1001500003 Unsupported Scopes or Permissions
Message
The scopes or permissions are not supported.
Description
The scopes or permissions are not supported.
Possible causes
1. The signed-in HUAWEI ID does not support the data requested by the authorized app.
2. In scenarios such as obtaining and verifying real-name information and verifying the identity by face, a user signs in using a HUAWEI ID registered in the Chinese mainland, but uses the Permit for Traveling to and from Hong Kong, Macao, and Taiwan for identity verification.
3. In scenarios such as verifying real-name information and verifying the identity by face, 2-in-1 devices or the devices with faulty front cameras do not support authorization based on the passed verifyRealName and verifyFace scopes.
4. During atomic service development, the profile scope is passed for calling the AuthorizationWithHuaweiIDRequest API.
5. In scenarios such as verifying real-name information and verifying the identity by face, the HUAWEI ID used for sign-in is a child account.
Solution
1. Use or register a HUAWEI ID in the Chinese mainland and sign in again. In the one-tap sign-in scenario, display other sign-in options in your app.
2. In scenarios such as obtaining and verifying real-name information and verifying the identity by face, guide the user to change to a HUAWEI ID verified using the real name of a Chinese mainland ID card.
3. In scenarios such as verifying real-name information and verifying the identity by face, use another device whose front camera works normally to authorize the verifyRealName and verifyFace scopes.
4. During atomic service development, do not use the AuthorizationWithHuaweiIDRequest API to obtain users' avatars. For details about the operations, please refer to the related section in the atomic service development guide.
5. Use or register an adult account in the Chinese mainland and call the API again.
1001500004 Function Not Supported by the Signed-In HUAWEI ID
Message
The account does not support this function.
Description
This function is unavailable for the HUAWEI ID already signed in.
Possible causes
If the HUAWEI ID is not registered in the Chinese mainland or is a child account, the API for obtaining the mobile number consistency status cannot be called.
Solution
Use or register a non-child account in the Chinese mainland and call the API again.
1001500005 Function Restricted
Message
This function is restricted from being called.
Description
This function is restricted.
Possible causes
The getMobileNumberConsistency API for obtaining the mobile number consistency status has been called for more than 50 times within 24 hours.
Solution
1. The app controls the number of times that the API for obtaining the mobile number consistency status is called to no more than 50 within 24 hours.
2. If this error code is displayed during debugging, restart your device to rectify the error.
1001502001 User Has Not Signed in to HUAWEI ID
Message
The user has not logged in with HUAWEI ID.
Description
The user has not signed in to the HUAWEI ID.
Possible causes
The user has not signed in to the HUAWEI ID.
Solution
To guide the user to sign in, call LoginWithHuaweiIDRequest and set forceLogin to true to open the sign-in screen or guide the user to sign in with a HUAWEI ID in system settings.
1001502002 App Not Authorized
Message
The application is not authorized.
Description
The app is not authorized.
Possible causes
1. When the AuthorizationWithHuaweiIDRequest API is called and forceAuthorization is set to false, the user does not give authorization to the app.
2. The passed value of idValue in ConsistencyRequest when the getMobileNumberConsistency API is called is incorrect, or the user has revoked the authorization on the app.
3. The passed value of idValue in StateRequest when the getHuaweiIDState API is called is incorrect, or the user has revoked the authorization on the app.
Solution
1. To guide the user to authorize the app, call AuthorizationWithHuaweiIDRequest and set forceAuthorization to true (default value) to open the authorization screen for the user.
2. Obtain the correct value of idValue by referring to ConsistencyRequest or request the user to give authorization again.
3. Obtain the correct value of idValue by referring to StateRequest or request the user to give authorization again.
1001502003 Invalid Input Parameter Value
Message
Invalid input parameter value.
Description
The input parameter value is invalid.
Possible causes
1. Exceptions occur when parameters are passed. For example, during the call of the authorization API (AuthorizationWithHuaweiIDRequest), the necessary scope and permission are not passed, or client_id is not configured or incorrectly configured.
2. In the one-tap sign-in scenario, the passed anonymous mobile number may be incorrect or the authorization API (AuthorizationWithHuaweiIDRequest) is not called to obtain the anonymous mobile number.
Solution
1. Ensure that input parameters are correctly passed.
2. If the fault is caused by cause 2, pass the anonymous mobile number obtained through the authorization API AuthorizationWithHuaweiIDRequest.
3. Ensure that the client_id field in the module.json5 file of the module whose module type is entry is correctly set by referring to Configuring the Client ID.
1001502005 Network Error
Message
Network error.
Description
Network error.
Possible causes
The device is not connected to the network.
Solution
Check the network connection.
1001502009 Internal Error
Message
Internal error.
Description
Internal error.
Possible causes
An error occurs on the Account Kit server, an API that is not supported by the current device is called, or other internal errors occur.
Solution
1. Restart your device.
2. Check whether the current device supports the API. You are advised to use canIUse to check whether the current device supports an API before calling it.
3. If the error persists, submit a ticket online. Huawei will get back to you as soon as possible.
1001502012 Authorization Revoked
Message
The user canceled the authorization.
Description
The user revokes authorization.
Possible causes
The user revokes authorization.
Solution
No special processing is required.
1001502014 App Does Not Have Required Scopes or Permissions
Message
The app does not have the required scopes or permissions.
Description
The app does not have the required scopes or permissions.
Possible causes
Required scopes or permissions have not been applied for.
Solution
1001600001 No Network Connection
Message
The network is unavailable.
Description
No network connection.
Possible causes
The network is not properly connected.
Solution
Ensure that the network is properly connected.
1001600002 User Has Not Signed in to HUAWEI ID
Message
The user has not logged in with HUAWEI ID.
Description
The user has not signed in to the HUAWEI ID.
Possible causes
The user has not signed in to the HUAWEI ID.
Solution
To guide the user to sign in, call LoginWithHuaweiIDRequest and set forceLogin to true to open the sign-in screen or guide the user to sign in with a HUAWEI ID in system settings.
1001600003 App Certificate Fingerprint Verification Failure
Message
Failed to check the fingerprint of the application bundle.
Description
The certificate fingerprint of the app fails to be verified.
Possible causes
1. The client_id field is not set, or its value is incorrect.
2. The certificate fingerprint of the app is not configured or is incorrect.
Solution
1. Ensure that the client_id field in the module.json5 file of the module whose module type is entry is correctly set by referring to Configuring the Client ID.
2. Ensure that the certificate fingerprint configured in AppGallery Connect for the app is correct by referring to here.
1001600004 App Does Not Have Required Permissions
Message
The application does not have the required permissions.
Description
The app does not have the required permissions.
Possible causes
The permissions of the corresponding API are not applied for.
Solution
Ensure that the app has obtained the required permissions of the API properly.
1001600005 Operation Canceled by User
Message
The user canceled the current operation.
Description
The user cancels the current operation.
Possible causes
The user cancels the current operation.
Solution
No special processing is required.
1001600006 Failed to Obtain the Required Verification Element from the Device
Message
The requested verification factors are unavailable on the device.
Description
The required verification element is not obtained from the device.
Possible causes
Verification elements, such as the mobile number, security mobile number, email address, and security email address, are not configured for secondary verification.
Solution
Instruct the user to go to Personal info or Account security under Settings > HUAWEI ID to configure verification elements.
1001600007 Internal Error
Message
Internal error.
Description
Internal error.
Possible causes
Internal errors, such as Account Kit server errors.
Solution
1. Restart your device.
2. If the error persists, submit a ticket online. Huawei will get back to you as soon as possible.
1008100001 Internal Error
Message
Internal error.
Description
Internal error.
Possible causes
Internal errors, such as Account Kit server errors.
Solution
1. Restart your device.
2. If the error persists, submit a ticket online. Huawei will get back to you as soon as possible.
1008100002 No Network Connection
Message
The network is unavailable.
Description
No network connection.
Possible causes
The network is not properly connected.
Solution
Ensure that the network is properly connected.
1008100003 User Has Not Signed in to HUAWEI ID
Message
The user has not signed in with HUAWEI ID.
Description
The user has not signed in to the HUAWEI ID.
Possible causes
The user has not signed in to the HUAWEI ID.
Solution
To guide the user to sign in, call LoginWithHuaweiIDRequest and set forceLogin to true to open the sign-in screen or guide the user to sign in with a HUAWEI ID in system settings.
1008100004 App Certificate Fingerprint Verification Failure
Message
Failed to check the fingerprint of the app bundle.
Description
The certificate fingerprint of the app fails to be verified.
Possible causes
1. The client_id field is not set, or its value is incorrect.
2. The certificate fingerprint of the app is not configured or is incorrect.
Solution
1. Ensure that the client_id field in the module.json5 file of the module whose module type is entry is correctly set by referring to Configuring the Client ID.
2. Ensure that the certificate fingerprint configured in AppGallery Connect for the app is correct by referring to here.
1008100005 App Does Not Have Required Permissions
Message
The app does not have the required permissions.
Description
The app does not have the required permissions.
Possible causes
The permissions of the corresponding API are not applied for.
Solution
Check whether the permissions of the corresponding API have been applied for. For details about how to apply for the permissions, please refer to point 2 in Prerequisites.
1008100006 User Exits Shipping Address Management Service Without Completing Current Operation
Message
The user quits the shipping address management service without finishing.
Description
A user exits the shipping address management service without completing the current operation.
Possible causes
The user closes the shipping address management screen without completing the shipping address selection.
Solution
No special processing is required.
1008100007 Shipping Address Management Service Unavailable for Current HUAWEI ID
Message
The shipping address management service does not support the HUAWEI ID that is already signed in.
Description
The shipping address management service is unavailable for the HUAWEI ID signed in.
Possible causes
The shipping address management service is unavailable for the HUAWEI ID signed in (for example, HUAWEI ID registered outside the Chinese mainland).
Solution
Sign in using a HUAWEI ID registered in the Chinese mainland, or use other methods to obtain the shipping address.
1010060001 User Canceled Invoice Service
Message
The operation was canceled by the user.
Description
The user cancels the invoice service.
Possible causes
The user cancels the operation before it is complete.
Solution
No special processing is required.
1010060002 System Internal Error
Message
System internal error.
Description
System internal error.
Possible causes
Internal errors, such as Account Kit server errors.
Solution
1. Restart your device.
2. If the error persists, submit a ticket online. Huawei will get back to you as soon as possible.
1010060003 App Certificate Fingerprint Verification Failure
Message
Failed to check the fingerprint of the app bundle.
Description
The certificate fingerprint of the app fails to be verified.
Possible causes
1. The client_id field is not set, or its value is incorrect.
2. The certificate fingerprint of the app is not configured or is incorrect.
Solution
1. Ensure that the client_id field in the module.json5 file of the module whose module type is entry is correctly set by referring to Configuring the Client ID.
2. Ensure that the certificate fingerprint configured in AppGallery Connect for the app is correct by referring to here.
1010060004 API Calls Too Frequent
Message
Too frequent API calls.
Description
The API is called too frequently.
Possible causes
The API call interval is too short.
Solution
Control the API call frequency.
1010060005 Network Connection Error
Message
Network connection error.
Description
Network connection error.
Possible causes
The network is not properly connected.
Solution
Ensure that the network is properly connected.
1010060006 User Has Not Signed in to HUAWEI ID
Message
The HUAWEI ID is not signed in.
Description
The user has not signed in to the HUAWEI ID.
Possible causes
The user has not signed in to the HUAWEI ID.
Solution
To guide the user to sign in, call LoginWithHuaweiIDRequest and set forceLogin to true to open the sign-in screen or guide the user to sign in with a HUAWEI ID in system settings.
1010060007 Invoice Title to Be Created Already Exists
Message
Failed to create an invoice title because the title already exists.
Description
This error code is reported when the invoice title to be created already exists.
Possible causes
The invoice title already exists.
Solution
No special processing is required.
1010060008 Invoice Service Unavailable for Current HUAWEI ID
Message
The invoice service does not support the logged HUAWEI ID.
Description
The invoice service is unavailable for the HUAWEI ID signed in.
Possible causes
The HUAWEI ID may be registered outside the Chinese mainland.
Solution
Sign in using a HUAWEI ID registered in the Chinese mainland, or use other methods to obtain the invoice title.
1005300001 The User Does Not Accept Agreements
Message
The user did not accept the agreement.
Description
The user does not accept the agreements.
Possible causes
When the HUAWEI ID sign-in component is used, the agreement status is not set to ACCEPTED.
Solution
The user needs to manually accept the agreements.
1005300002 One-Tap HUAWEI ID Sign-in Button Not Tapped by User
Message
The user did not click the HUAWEI ID login button.
Description
The user does not tap the one-tap HUAWEI ID sign-in button.
Possible causes
The developer bypasses the one-tap HUAWEI ID sign-in button and directly calls the continueLogin API.
Solution
The continueLogin API is called only when the user taps the one-tap HUAWEI ID sign-in button and taps the button for accepting agreements and signing in from the displayed dialog box.
1009900002 Youth Mode Not Enabled
Message
The minors mode is not enabled.
Description
The youth mode is not enabled.
Possible causes
The password verification request is called when the youth mode is not enabled.
Solution
1009900003 Operation Canceled by User
Message
The user canceled the operation.
Description
The user cancels the operation.
Possible causes
A user taps a screen close button.
Solution
Process the logic for the user to cancel the current operation.
1009900005 Youth Mode Already Enabled
Message
The minors mode is already on.
Description
The youth mode is already enabled.
Possible causes
The youth mode enabling API is repeatedly called when the youth mode has been enabled.
Solution
Call getMinorsProtectionInfoSync() or getMinorsProtectionInfo() to check the status of the youth mode. If the youth mode is disabled, call the API to enable it.
1009900006 Youth Mode Already Disabled
Message
The minors mode is already off.
Description
The youth mode is already disabled.
Possible causes
The youth mode disabling API is repeatedly called when the youth mode has been disabled.
Solution
Call getMinorsProtectionInfoSync() or getMinorsProtectionInfo() to check the status of the youth mode. If the youth mode is enabled, call the API to disable it.
1009900007 Unsupported Account
Message
Unsupported HUAWEI ID.
Description
The account is not supported.
Possible causes
The HUAWEI ID may be registered outside the Chinese mainland.
Solution
Sign in using a HUAWEI ID registered in the Chinese mainland.
1009900011 Service Unavailable
Message
Service not available.
Description
Service unavailable.
Possible causes
The device enters the private space mode.
Solution
Prompt the user to disable the private space mode by going to Settings > Privacy > PrivateSpace, or build your own youth mode as needed.
1002500001 No Network Connection
Message
The network is unavailable.
Description
No network connection.
Possible causes
The network is not properly connected.
Solution
Ensure that the network is properly connected.
1002500002 User Has Not Signed in to HUAWEI ID
Message
The user has not logged in with HUAWEI ID.
Description
The user has not signed in to the HUAWEI ID.
Possible causes
The user has not signed in to the HUAWEI ID.
Solution
To guide the user to sign in, call LoginWithHuaweiIDRequest and set forceLogin to true to open the sign-in screen or guide the user to sign in with a HUAWEI ID in system settings.
1002500003 App Certificate Fingerprint Verification Failure
Message
Failed to check the fingerprint of the application bundle.
Description
The certificate fingerprint of the app fails to be verified.
Possible causes
1. The client_id field is not set, or its value is incorrect.
2. The certificate fingerprint of the app is not configured or is incorrect.
Solution
1. Ensure that the client_id field in the module.json5 file of the module whose module type is entry is correctly set by referring to Configuring the Client ID.
2. Ensure that the certificate fingerprint configured in AppGallery Connect for the app is correct by referring to here.
1002500004 App Does Not Have Required Permissions
Message
The application does not have the required permissions.
Description
The app does not have the required permissions.
Possible causes
The permissions of the corresponding API are not applied for.
Solution
Check whether the permissions of the corresponding API have been applied for. For details about how to apply for the permissions, please refer to the development prerequisites in the corresponding scenario.
1002500005 Verification Canceled by User
The user canceled the verification of the HUAWEI ID.
Description
The user cancels verification.
Possible causes
The user cancels the verification operation.
Solution
No special processing is required.
1002500006 Internal Error
Message
Internal error.
Description
Internal error.
Possible causes
An error occurs on the Account Kit server, an API that is not supported by the current device is called, or other internal errors occur.
Solution
1. Restart your device.
2. Check whether the current device supports the API. You are advised to use canIUse to check whether the current device supports an API before calling it.
3. If the error persists, submit a ticket online. Huawei will get back to you as soon as possible.
1002500008 Real-Name Information Verification Not Supported for HUAWEI ID
Message
Real-name verification is not supported for the HUAWEI ID.
Description
The HUAWEI ID does not support real-name information verification.
Possible causes
The HUAWEI ID is not registered in the Chinese mainland.
Solution
Sign in using a HUAWEI ID registered in the Chinese mainland and try again.
1002500009 Real-Name Channel Verification Failed
Message
Real-name channel verification failed.
Description
Failed to verify the real-name channel.
Possible causes
1. The real-name channel ID passed is incorrect.
2. An error occurred during real-name channel verification.
Solution
1. Check whether the real-name channel ID is correct.
2. Submit a ticket online. Huawei will get back to you as soon as possible.
1002500011 Unmatched Face in Proof of Identify
Message
Your face does not match your facial image as proof of identity.
Description
The user's face does not match the facial image used as proof of identity.
Possible causes
The user's face does not match the facial image used as proof of identity.
Solution
Instruct the user to verify the face again.
1002500012 No Real-Name Information Found
Message
No real-name information is found for the HUAWEI ID.
Description
No real-name information is found.
Possible causes
The account is not verified by real-name information.
Solution
Instruct the user to go to the Real-name authentication menu under Settings > HUAWEI ID > Personal info to complete identity verification.
1002500013 Unmatched Name and ID Card Number
Message
Your name and ID number do not match.
Description
The name does not match the ID card number.
Possible causes
1. The user input is incorrect.
2. The user may have changed the household register recently, or reported the loss of the ID card and issued a new card. However, the new identity information has not been synchronized with that of the Ministry of Public Security.
Solution
1. Enter the name and ID card number again and try again.
2. If the fault is caused by cause 2, try again later.
1002500014 Too Many Attempts for Real-Name Information Verification
Message
Too many real-name verification attempts.
Description
Too many real-name information verification attempts.
Possible causes
Too many real-name information verification attempts.
Solution
Try again 24 hours later.
1002500015 Invalid Parameter verificationToken
Message
The verificationToken parameter is incorrectly set.
Description
The verificationToken parameter is invalid.
Possible causes
The verificationToken parameter is invalid.
Solution
Obtain the correct value of verificationToken and try again.
1002500016 API Not Supported on Device
Message
This device does not support this API.
Description
The device does not support this API.
Possible causes
The device's front camera is unavailable in the scenario of verifying the identity by face.
Solution
Rectify the front camera fault or replace with a device whose front camera works normally, and try again.