This topic describes only module-specific error codes. For details about universal error codes, see Universal Error Codes.
9200001 DeviceAdmin Not Enabled
Error Message
The application is not an administrator application of the device.
Description
This error code is reported when the caller is not an enabled device administrator application.
Possible Causes
The enterprise device management APIs can be called only by a device administrator application that has been enabled.
Solution
Check whether the caller is a device administrator application that is enabled.
9200002 Permission Denied
Error Message
The administrator application does not have permission to manage the device.
Description
This error code is reported when the device administrator application does not have the permission to call the API.
Possible Causes
A device administrator application calls an API that is accessible only by a super administrator application.
Solution
Check that the device administrator type enabled for the caller is the same as that required by the API.
9200003 Invalid Administrator Ability Component
Error Message
The administrator ability component is invalid.
Description
This error code is reported when the specified device manager ability component is invalid.
Possible Causes
The specified administrator ability component is invalid due to any of the following causes:
- The administrator ability component does not exist when the device administrator application is enabled.
- The administrator ability component is not a valid enterprise administrator ability component.
Solution
- Check that the name of the administrator ability component is included in the application bundle when the application is enabled as a device administrator application.
- Check that the administrator ability component inherits from the EnterpriseAdminExtensionAbility component defined by the enterprise device management framework.
9200004 Failed to Enable the Device Administrator Application
Error Message
Failed to activate the administrator application of the device.
Description
This error code is reported when an application fails to be enabled as a device administrator application.
Possible Causes
The possible causes are as follows:
- Multiple applications are enabled as the super device administrator application.
- The application has been enabled as a device administrator application, but the administrator type has changed.
- Multiple device administrator ability components are enabled for the same application.
Solution
- Check that only one super device administrator application exists.
- Check whether the current application has been enabled as a device administrator with a different device administrator type. If yes, deactivate the device administrator application and try again.
- Check whether a device administrator ability component has been enabled for the application. Only one device administrator ability component can be enabled for an application.
9200005 Failed to Disable the Device Administrator Application
Error Message
Failed to deactivate the administrator application of the device.
Description
This error code is reported when the operation for disabling a device administrator application fails.
Possible Causes
The possible causes are as follows:
- The application to be disabled has not been enabled.
- The caller cannot deactivate other device administrator applications.
Solution
- Check that the target device administrator application has been enabled.
- Check that the specified device administrator ability component of the target device administrator application has been enabled.
- Check that the device administrator application to be disabled is the caller itself.
9200006 Invalid User ID
Error Message
The specified user ID is invalid.
Description
This error code is reported when the specified user ID does not exist or the specified user ID is different from the caller's user ID.
Possible Causes
The possible causes are as follows:
- The user ID specified for setting a user policy does not exist.
- The specified user ID is different from the caller user ID when the application is not a super device administrator application.
Solution
- Check that the specified user ID is valid.
- Check that caller's user ID is the same as the specified user ID. If the application is not a super device administrator application, policies cannot be set across users.
9200007 System Ability Error
Error Message
The system ability works abnormally.
Description
This error code is reported when the enterprise device management ability is not working properly.
Possible Causes
The possible causes are as follows:
- The EnterpriseAdminAbility is not started.
- The RPC object for enterprise device management cannot be obtained.
- Other abilities, on which the EnterpriseAdminAbility depends, are not started, or the RPC object cannot be obtained.
- A system exception occurs during the running of EnterpriseAdminAbility.
Solution
Try again later or restart the device.
9200008 Invalid System Subscription Event
Error Message
The specified system event is invalid.
Description
This error code is reported when the enterprise device management module does not support subscription to the specified event or the specified event is invalid.
Possible Causes
The enterprise device management module does not support subscription to the specified event or the specified event is invalid.
Solution
Check that the specified event is valid and supported by the enterprise device management module.
9200009 Failed to Grant Permissions to an Application
Error Message
Failed to grant the permission to the application.
Description
This error code is reported when the super device administrator application fails to grant administrator rights to other applications.
Possible Causes
The target application is not installed by the administrator.
Solution
Check that the target application has been installed by the administrator.
9200010 Policy Conflict
Error Message
A conflict policy has been configured.
Description
This error code is reported when a conflict policy is being delivered.
Possible Causes
A conflict policy is defined and to be delivered.
Solution
Resolve the conflict, and then deliver the policy.
9201001 Failed to Manage the Certificate
Error Message
Failed to manage the certificate.
Description
This error code is reported when the super device administrator application fails to install or uninstall a user certificate.
Possible Causes
The user certificate is incorrect.
Solution
Check that the user certificate is correct.
9201002 Failed to Install the Application
Error Message
Failed to install the application.
Description
This error code is reported when a device administrator application fails to install an enterprise application.
Possible Causes
The possible causes are as follows:
- The application installation path is empty or invalid, or does not exist.
- The operation attempts to install multiple applications with different bundle names.
- The application to be installed already exists when the installation parameter flag is 0.
- The user ID is invalid.
Solution
- Check that the application installation path is valid.
- Check that all the installation parameters are valid.
- Check that the same application is installed.
9201003 Failed to Add an Account
Error Message
Failed to add an OS account.
Description
This error code is reported when an account fails to be added.
Possible Causes
The possible causes are as follows:
- The account already exists.
- The account name is invalid.
- The network is not connected when the account is added.
- The system does not support multiple accounts.
Solution
- Check whether the account name exists. If yes, change the account name and try again.
- Check that the account name is valid.
- Check that the network is connected when the account is added.
9201004 Update Package Not Exist or Fails to be Parsed
Error Message
The update packages do not exist or analyzing failed.
Description
This error code is reported when the enterprise device administrator application fails to notify the system of the package update.
Possible Causes
The possible causes are as follows:
- The system update package does not exist.
- The verification of the system update package name fails.
- The system update package fails to be opened.
- The system update package fails to be parsed.
Solution
- Check whether the system update package exists.
- Check whether the name of the system update package is valid.
- Check whether the system update package is readable.
- Check whether the system update package is complete.