This section describes only module-specific error codes. For details about universal error codes, please refer to Universal Error Codes.
1003500001 System Error
Message
Internal error.
Description
This error code is reported when a system error occurs.
Possible causes
An internal system error occurs.
Solution
Retry or submit a ticket online.
1003500002 Marshalling or Unmarshalling Error
Message
Marshalling or unmarshalling error.
Description
This error code is reported when a marshalling or unmarshalling error occurs.
Possible causes
Live View Kit is abnormal.
Solution
Retry or submit a ticket online.
1003500003 Failed to Connect to the Service
Message
Failed to connect service.
Description
This error code is reported when an error occurs in connecting to Live View Kit.
Possible causes
Live View Kit is busy or abnormal.
Solution
Retry or submit a ticket online.
1003500004 Live View Notification Is Disabled
Message
LiveView is not enabled.
Description
This error code is reported when live view notification is disabled.
Possible causes
Live view notification is not enabled for the app.
Solution
Go to Settings > Apps & services on the device, select your app, and enable live view notification.
1003500005 The Live View Permission of a Specific Scenario Has Not Been Applied for
Message
The right of liveView is not enabled.
Description
This error code is reported when the live view permission of a specific scenario has not been applied for.
Possible causes
Your app has not applied for the live view permission of a specific scenario.
Solution
Go to AppGallery Connect and perform the operations in Enabling Live View Kit.
1003500006 The Live View Already Exists
Message
The liveView already exists.
Description
This error code is reported when a live view ID already exists during live view creation.
Possible causes
The ID of a live view to be created is the same as that of an existing live view.
Solution
Change the live view ID.
1003500007 Failed to Connect to the Server
Message
Couldn't connect to server.
Description
This error code is reported when the network is unreachable.
Possible causes
The device is not connected to the network.
Solution
Check the network.
1003500008 The Live View Operation Frequency Exceeds the Upper Limit
Message
Over max number liveViews per second.
Description
This error code is reported when the live view operation frequency exceeds the upper limit.
Possible causes
The number of operations (creation, update, or ending) performed on the same live view ID exceeds 10 per second.
Solution
Reduce the live view operation frequency.
1003500009 The Live View ID Does Not Exist
Message
The liveView does not exists.
Description
This error code is reported when a live view ID does not exist.
Possible causes
The live view ID does not exist or the live view has been deleted.
Solution
- Check whether the operation of creating a live view is successful.
- If the creation is successful, check whether the live view exists in the notification panel on the device. If the live view does not exist, stop calling APIs for this live view ID.
1003500010 The Live View Has Ended
Message
The liveView has ended.
Description
This error code is reported when you try to update or end a live view that has been ended.
Possible causes
The app has already called the API for ending the live view.
Solution
Stop calling the API for this live view ID.
1003500011 Incorrect Live View Sequence
Message
The liveView sequence is incorrect.
Description
This error code is reported when the new sequence number for updating or ending a live view is less than or equal to the current sequence number.
Possible causes
The new sequence number for updating or ending a live view is less than or equal to the current sequence number.
Solution
Change the sequence parameter value and try to update or end the live view again.
1003500012 The Number of Subscriptions Exceeds the Upper Limit
Description
The number of subscriptions exceeds the upper limit.
Possible causes
Each user can have a maximum of 2000 subscriptions for each app.
Solution
Adjust the number of subscriptions.
1003500013 Invalid Live View Subscription Scenario
Description
Invalid live view subscription scenario.
Possible causes
The value of event is incorrect.
Solution
Verify the event parameter setting.
1003500014 The Period Between the Current Time and Live View Alert Time Is Too Long
Description
The period between the current time and live view alert time is too long.
Possible causes
The period between the current time and the time specified by alertTime exceeds 30 days.
Solution
Verify the alertTime and startTime parameter settings.
1003500015 Live View Subscription Failed
Description
Live view subscription failed.
Possible causes
There is an internal error on the cloud.
Solution
Retry or submit a ticket online.