-5 | Failed to obtain the token. | Check the obfuscation configuration script. For details, please refer to Configuring Obfuscation Scripts. |
502 | The connection request is abnormal, generally because the network is unstable. | Try again later or contact technical support. |
503 | Traffic control. | - Set the average push speed that is within the QPS quota provided by Huawei. For details about the QPS quota, please refer to FAQs.
- Set the average push interval. Do not push messages in a centralized manner.
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6003 | Inconsistent certificate fingerprint configurations. | - Ensure that the certificate fingerprint packed in the app on your device is consistent with that configured through SHA-256 certificate fingerprint in AppGallery Connect. For details, please refer to Configuring App Information in AppGallery Connect.
- HMS Core (APK) will cache the signature file. You need to find HMS Core (APK) on the Apps page of your device and clear its cache, restart your app, and perform the previous operation again.
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6004 | You are not authorized to authenticate the API. | For details, please refer to Getting Started to check whether the related service is enabled for the app. If any required service has not been enabled, enable it. If all required services have been enabled, you are advised to disable and then enable each service again. Wait for about 30 minutes, clear the HMS Core (APK) cache on your device, restart your device, and test again. To clear the HMS Core (APK) cache, go to Settings > Apps > Apps > HMS Core, and clear the cache and other stored data. |
80100003 | Incorrect message structure. | Check and modify the parameters in the message structure based on the information in the response. |
80300002 | There is no permission to send a message to a specified device (token). | - Sign in to AppGallery Connect and verify that Push Kit is enabled.
- If HMS Core Push SDK 2.0 is integrated, remove the backslash (\) from the escape character in the access token and then URL-encode the token.
- Check whether the token of the user is the same as that of the app.
- If Push Kit functions normally in the Chinese mainland and result code 80300002 is returned only for devices where your app is running outside the Chinese mainland, you need to enable Push Kit for devices outside the Chinese mainland. Procedure: Sign in to AppGallery Connect and click My projects. Find and click the desired project, and click the app for which you want to enable Push Kit. Go to Project settings > Manage APIs, disable Push Kit, and enable it again.
NOTE If you wish to enable Push Kit only, upload the APK of your app to HUAWEI AppGallery first (you can save the APK as a draft). Otherwise, you cannot find the app when enabling Push Kit again. - Check whether there are errors in the body of the message sent.
- Test the message push function in AppGallery Connect. If the test is successful, an error occurs when you call the API.
- In the multi-sender scenario, check the API prototype.
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80300007 | The specified token is invalid. | - In principle, the tokens of different apps on the same device are different. Actually, the same tokens may exist by mistake.
- The package name and app ID configured for the app on the device are different from those applied for in AppGallery Connect.
- Check whether the access token URL is correct.
- Check whether the message sending URL is correct.
SDK 2.0 URL: https://api.push.hicloud.com/pushsend.do SDK 3.0+ URL: https://push-api.cloud.huawei.com/v1/[clientid]/messages:send - HMS Core (APK) is not installed or is not in the required version on the device. Search for HMS Core on HUAWEI AppGallery, install it, and try again.
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907122036 | Push Kit is not enabled. | For details, please refer to Getting Started to check whether the related service is enabled for the app. |
907122046 | Push Kit is unavailable. | Contact technical support. |
907122047 | Common error code. | Contact technical support. |
907122054 | The Push SDK is being automatically initialized. | HMS Core (APK) is not installed or is not in the required version on the device. Search for HMS Core on HUAWEI AppGallery, install it, and try again. |
907122069 | Subusers are not allowed to perform this operation. | Only the device owner can perform this operation. Switch to the device owner and try again. |
907135000 | Incorrect input parameters. | - Verify that the app_id and package_name parameters in the agconnect-services.json file are correct.
- Verify that the certificate signature has been configured in the build.gradle file.
- The fault may be caused by the cache of HMS Core (APK). Uninstall and then reinstall HMS Core (APK), disconnect and reconnect the phone with the Internet, and start the app again.
- It is recommended that you use a Huawei device to perform the test first. Push Kit depends on HMS Core (APK), which is pre-installed on all Huawei devices but not on non-Huawei devices.
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907135003 | The SDK failed in connecting to HMS Core (APK). | - The HMS Core process may be stopped or crash, causing the connection failure. Try again later.
- HMS Core (APK) is not installed or is not in the required version on the device. Search for HMS Core on HUAWEI AppGallery, install it, and try again.
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907135700 | Failed to call the gateway to query the app scope. | - If Push SDK 2.5.2.0 is integrated into your app, remove appid= from the configuration. If the version is not 2.5.2.0, ignore this step.
- Find HMS Core (APK) on the Apps page of your device and uninstall it. (If you cannot find it on this page, tap
 at the upper right corner, tap Show system processes, and search for it.) If the HMS Core Push SDK is correctly integrated into your app, when you start the app, it will instruct you to download HMS Core (APK). Download and install it following the instructions and perform the test again. If the HMS Core Push SDK is not correctly integrated into your app, download HMS Core (APK) from HUAWEI AppGallery, install it, and perform the test again. - Sign in to AppGallery Connect and verify that Push Kit is enabled.
- Verify that the network connection is normal. You are advised to use a mobile data network for the test.
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907135701 | No scope is configured for the OpenGW. | Verify that your phone has access to the Internet. Check whether the app has been created and apply for related services. For details, please refer to Getting Started. |