Kerry Express is a large-scale express logistics organization that operates across Southeast Asia, in such major markets as Thailand, Cambodia, Vietnam, and Malaysia. It provides users with E2E express logistics services, spanning reservation, payment and logistics information tracking.
Users need to use the Kerry Express app to search for nearby Kerry Express outlets, or make an express pickup reservation, in order to send packages. This service model has proved challenging for Kerry Express, as it involves assisting users with precise positioning services.
If a user chooses to send an express package at an outlet, they prefer to do so at the closest available outlet. However, the outlet recommended on the Kerry Express app was often not the closest option, due to inaccurate user positioning. This compromised the overall user experience.
If the user made an express pickup reservation instead, they needed to manually enter the pickup address, which prolonged the process, and could prove inconvenient.
With HUAWEI Location Kit, Kerry Express has benefited immensely from precise positioning services.
Closest outlet recommendations: HUAWEI Location Kit enables Kerry Express to locate the precise user location, and recommend the closest available outlet.
Express pickup reservation: HUAWEI Location Kit gives Kerry Express users access to their precise location, which can then be used as the pickup address, streamlining the express pickup process.
For Kerry Express
HUAWEI Location Kit has opened up its fused location capability for free, and continually enhanced its high-precision positioning, helping Kerry Express reduce development, maintenance, and usage costs related to location services. Furthermore, with HUAWEI Location Kit, Kerry Express can display its outlet locations and users' logistics information with a high degree of accuracy.
For users
Precise location services free users from the hassle associated with inaccurate positioning, facilitating a better user experience across the board.