目录

FAQs

What Should I Do If Compilation Fails?

Symptom

The "install failed due to grant request permissions failed" message is displayed, indicating that compilation fails as the signing certificate does not have the required permissions.

Solution

  1. Ensure that the permissions are correctly configured in your app signature by referring to Access Control Overview.

  2. If the fault persists, submit a ticket online. Huawei will get back to you as soon as possible.

Apps in the Background Cannot Be Started or Are Terminated When I Switch to Another Workspace

Symptom

Apps in the background are frozen by the system when the workspace is switched. As a result, the apps cannot be started or are terminated.

Possible Cause

To prevent enterprise data leakage, apps in the background cannot access data in the foreground when the workspace is switched.

Solution

Call the setLockdownExemptionApps API to add the apps to the exemption list to ensure that the apps can run properly in the background and will not be frozen.