This topic describes only module-specific error codes. For details about universal error codes, see Universal Error Codes.
21800001 Internal System Error
Error Message
System internal error.
Description
An internal system error occurs (for example, failure to register or delete a JavaScript object of a Web component).
Possible Causes
Failed to connect to the OAID service.
Procedure
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Restart the device and try again.
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If the problem persists, contact technical support through Qidian QQ: 800183590 or the manual customer service link for troubleshooting. If the preceding methods fail to resolve the problem, submit it through Submit a ticket online..
21800003 Ad Loading Failure
Error Message
Failed to load the ad request.
Description
This error code is reported if loading the ad fails.
Possible Causes
- The server does not have proper ad filling. Whether a device returns an ad depends on factors such as the ad floor price setting, user negative feedback blocking, or algorithm decisions. Therefore, it cannot be guaranteed that every request is filled.
Procedure
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Check the network status.
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Check whether the ad request parameters meet the requirements based on the API reference.
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If a single device still cannot obtain an ad after multiple requests, test with multiple devices. If the problem persists, contact technical support through Qidian QQ: 800183590 or the manual customer service link for troubleshooting. If the preceding methods fail to resolve the problem, submit it through Submit a ticket online..