This section describes only module-specific error codes. For details about universal error codes, please refer to Universal Error Codes.
If the issue persists, submit a ticket online. Huawei will get back to you as soon as possible.
1006500001 Failed to Call the BMS
Message
Failed to invoke the BMS.
Description
Failed to call the API of the Bundle Manager Service (BMS).
Possible causes
Failed to call the API of the BMS.
Solution
Try again or submit a ticket online. Huawei will get back to you as soon as possible.
1006500002 The API Is Called Repeatedly with the Same Input
Message
The interface is called repeatedly with the same input.
Description
The API is called repeatedly with the same input.
Possible causes
The same API has already been called.
Solution
Check whether the API has already been called or submit a ticket online. Huawei will get back to you as soon as possible.
1006500004 Service Exception
Message
SA connection failed.
Description
Service exception.
Possible causes
-
The device network is unstable or unavailable.
-
An internal system error occurs.
Solution
-
Ensure that the device can access the Internet.
-
Try again or submit a ticket online. Huawei will get back to you as soon as possible.
1006500006 The off API Is Not Used Together with the on API
Message
The interface is not used together with "on".
Description
The off API is not used together with the on API.
Possible causes
The off API is not used together with the on API.
Solution
Check whether an on event has been registered or submit a ticket online. Huawei will get back to you as soon as possible.
1006500007 Failed to Connect to the Service
Message
The specified service extension connect failed.
Description
Failed to connect to the service.
Possible causes
Failed to connect to AppGallery.
Solution
Try again or contact technical support.
1006500008 Failed to Write Parameters
Message
Write param into container failed.
Description
Failed to write parameters.
Possible causes
Failed to write parameters to the memory.
Solution
Submit a ticket online. Huawei will get back to you as soon as possible.
1006500009 Failed to Request the Service
Message
Request to service error.
Description
Failed to request the service.
Possible causes
Network error.
Solution
Check the network or submit a ticket online. Huawei will get back to you as soon as possible.
1006500010 Response Parameters Cannot Be Parsed
Message
Response from service cannot be recognized.
Description
Response parameters cannot be parsed.
Possible causes
The response data format is invalid.
Solution
Check the data format or submit a ticket online. Huawei will get back to you as soon as possible.
1009400001 Service Exception
Message
SA connect error.
Description
Service exception.
Possible causes
-
The device network is unstable or unavailable.
-
An internal system error occurs.
Solution
-
Ensure that the device can access the Internet.
-
Try again or submit a ticket online. Huawei will get back to you as soon as possible.
1009400002 Failed to Send a Request to the Server
Message
Request to service error.
Description
Failed to send a request to the server.
Possible causes
Network error.
Solution
Check the network or submit a ticket online. Huawei will get back to you as soon as possible.
1009400003 Network Error
Message
Network error.
Description
Network error.
Possible causes
-
The device network is unstable or unavailable. As a result, the request cannot reach the server.
-
The AppGallery server is temporarily faulty and cannot respond to the request.
Solution
-
Ensure that the device is properly connected to the Internet. You can switch to another network and try again.
-
Submit a ticket online. Huawei will get back to you as soon as possible.
1009400004 The App Is Not in the Foreground
Message
The application is not in the foreground.
Description
The app is not in the foreground.
Possible causes
When the checkAppUpdate or showUpdateDialog API is called, the app is not in the foreground and may be running in the background or minimized.
Solution
Ensure that the checkAppUpdate or showUpdateDialog API is called when the app is in the foreground.
1009400005 The User Has Not Agreed to the Privacy Policy
Message
Not agreeing to the privacy agreement.
Description
The user has not agreed to the AppGallery privacy agreement.
Possible causes
The user has not agreed to the privacy agreement when using the app for the first time.
Solution
Prompt the user to open the AppGallery client and agree to the privacy agreement.
1009400006 The Number of API Calls Exceeds the Maximum
Message
Time limited.
Description
The number of API calls exceeds the maximum.
Possible causes
Rate limiting is triggered by multiple calls to the checkAppUpdate API within a short period of time.
Solution
Avoid frequently calling the checkAppUpdate API during app launch or page loading. It is recommended that the API be called only once when the user taps the button for checking for updates, or set a proper interval (for example, at least 30 minutes).
1009400007 Other Errors
Message
Other error.
Description
Other errors.
Possible causes
-
The device network is unstable, causing the request to be interrupted.
-
An internal program error occurs.
Solution
-
Ensure that the device is properly connected to the Internet. You can switch to another network and try again.
-
Submit a ticket online. Huawei will get back to you as soon as possible.
1009400008 Incorrect Number of Parameters for the on API
Message
The number of parameters for the on API is incorrect.
Description
The number of parameters for the on API is incorrect.
Possible causes
The number of parameters passed to the on API does not meet the API requirements.
Solution
Check the number of parameters for the on API.
1009400009 Invalid type Parameter for the on API
Message
The type parameter for the on API is invalid.
Description
The type parameter for the on API is invalid.
Possible causes
The type parameter passed to the on API is invalid.
Solution
Ensure that the input parameter type complies with the on API requirements.
1009400010 Invalid callback Parameter for the on API
Message
The callback parameter for the on API is invalid.
Description
The callback parameter for the on API is invalid.
Possible causes
The callback parameter passed to the on API is invalid.
Solution
Ensure that the input parameter callback complies with the on API requirements.
1009400011 Invalid timeout Parameter for the on API
Message
The timeout parameter for the on API is invalid.
Description
The timeout parameter for the on API is invalid.
Possible causes
The value of timeout passed to the on API does not meet the requirements. For example, the value is 0, a negative number, a decimal, a non-number value, or a number greater than 20.
Solution
Ensure that the input parameter timeout complies with the on API requirements.
1009400012 Incorrect Number of Parameters for the off API
Message
The number of parameters for the off API is incorrect.
Description
The number of parameters for the off API is incorrect.
Possible causes
The number of parameters passed to the off API does not meet the API requirements.
Solution
Check the number of parameters for the off API.
1009400013 Invalid type Parameter for the off API
Message
The type parameter for the off API is invalid.
Description
The type parameter for the off API is invalid.
Possible causes
The type parameter passed to the off API is invalid.
Solution
Ensure that the input parameter type complies with the off API requirements.
1009400014 Invalid callback Parameter for the off API
Message
The callback parameter for the off API is invalid.
Description
The callback parameter for the off API is invalid.
Possible causes
The callback parameter for the off API is invalid.
Solution
Ensure that the input parameter callback complies with the off API requirements.
1009300001 Failed to Connect to AppGallery
Message
The specified service extension connect failed.
Description
Failed to connect to AppGallery.
Possible causes
AppGallery has not been installed.
Solution
Ask the user to install AppGallery.
1009300002 Internal System Error
Message
System internal error.
Description
Internal system error.
Possible causes
An error occurs in the system.
Solution
Submit a ticket online. Huawei will get back to you as soon as possible.
1009300003 Identity Verification Error
Message
The identity check error.
Description
An error occurs during identity verification.
Possible causes
-
The value of sourceId cannot be obtained during the registration of an attribution source.
-
The value of destinationId cannot be obtained during the registration of a conversion event.
-
The information about the ad ecosystem partner has not been registered on the cloud platform of the app attribution service, or the information has been deleted.
Solution
-
Release relevant apps on AppGallery.
-
Register information about the ad ecosystem partner on the cloud platform of the app attribution service.
1009300004 Failed to Verify the Signature
Message
The sign check error.
Description
Failed to verify the signature.
Possible causes
-
The character string used for generating a signature does not comply with the rule.
-
The public key does not match the private key.
-
The value of signature contains more than 800 characters.
Solution
-
Check whether the character string used for generating a signature complies with the rule.
-
Check whether the public and private keys match.
-
Check the value length of the signature parameter.
1009300101 The adTechId Field Is Missing in the Request
Message
AdTechId is missing in the request.
Description
The adTechId field is missing in the request.
Possible causes
The adTechId field is missing in the input parameters for calling the API.
Solution
Check whether the input parameters for calling the API meet the requirements.
1009300102 The campaignId Field Is Missing in the Request
Message
CampaignId is missing in the request.
Description
The campaignId field is missing in the request.
Possible causes
The campaignId field is missing in the input parameters for calling the API.
Solution
Check whether the input parameters for calling the API meet the requirements.
1009300103 The sourceId Field Is Missing in the Request
Message
SourceId is missing in the request.
Description
The sourceId field is missing in the request.
Possible causes
The sourceId field is missing in the input parameters for calling the API.
Solution
Check whether the input parameters for calling the API meet the requirements.
1009300104 The destinationId Field Is Missing in the Request
Message
DestinationId is missing in the request.
Description
The destinationId field is missing in the request.
Possible causes
The destinationId field is missing in the input parameters for calling the API.
Solution
Check whether the input parameters for calling the API meet the requirements.
1009300105 The sourceType Field Is Missing in the Request
Message
SourceType is missing in the request.
Description
The sourceType field is missing in the request.
Possible causes
The sourceType field is missing in the input parameters for calling the API.
Solution
Check whether the input parameters of the API for verifying attribution sources meet the requirements.
1009300106 The nonce Field Is Missing in the Request
Message
Nonce is missing in the request.
Description
The nonce field is missing in the request.
Possible causes
The nonce field is missing in adSourceInfo.
Solution
Check whether the value of adSourceInfo meets the input parameter requirements.
1009300107 The timestamp Field Is Missing in the Request
Message
Timestamp is missing in the request.
Description
The timestamp field is missing in the request.
Possible causes
The timestamp field is missing in adSourceInfo.
Solution
Check whether the value of adSourceInfo meets the input parameter requirements.
1009300108 The signature Field Is Missing in the Request
Message
Signature is missing in the request.
Description
The signature field is missing in the request.
Possible causes
The signature field is missing in adSourceInfo.
Solution
Check whether the value of adSourceInfo meets the input parameter requirements.
1009300109 The triggerData Field Is Missing in the Request
Message
TriggerData is missing in the request.
Description
The triggerData field is missing in the request.
Possible causes
The triggerData field is missing in PostbackInfo.
Solution
Check whether the PostbackInfo parameter of the API for setting attribution postback meets the input parameter requirements.
1009300110 The postbackUrl Field Is Missing in the Request
Message
PostbackUrl is missing in the request.
Description
The postbackUrl field is missing in the request.
Possible causes
The postbackUrl field is missing in PostbackInfo.
Solution
Check whether the PostbackInfo parameter of the API for setting attribution postback meets the input parameter requirements.
1009300111 The adSourceInfo Field Is Missing in the Request
Message
AdSourceInfo is missing in the request.
Description
The adSourceInfo field is missing in the request.
Possible causes
The adSourceInfo field is missing in the API for verifying attribution sources.
Solution
Check whether the parameters for calling the API meet the requirements.
1009300112 The publickey Field Is Missing in the Request
Message
PublicKey is missing in the request.
Description
The publickey field is missing in the request.
Possible causes
The publickey field is missing in the API for verifying attribution sources.
Solution
Check whether the parameters for calling the API meet the requirements.
1009300113 The postbackInfo Field Is Missing in the Request
Message
PostbackInfo is missing in the request.
Description
The postbackInfo field is missing in the request.
Possible causes
The postbackInfo field is missing when the API for setting attribution postback is called.
Solution
Check whether the parameters for calling the API meet the requirements.
1009300114 Failed to Verify the Signature
Message
The signature verification failed in the testing environment.
Description
Signature verification failed when the API for verifying attribution sources was called.
Possible causes
-
The character string used for generating a signature does not comply with the rule.
-
The public key does not match the private key.
-
The value of signature contains more than 800 characters.
Solution
-
Check whether the character string used for generating a signature complies with the rule.
-
Check whether the public and private keys match.
-
Check the value length of the signature parameter.
1009300115 Too Many Data Records Set for Postback in adTechId
Message
Too many postbacks setting to the testing environment.
Description
Too many data records are set for postback in the current adTechId.
Possible causes
-
The overload protection check is activated when the API for setting attribution postback is called, and the number of data records that need to be posted back for debugging purposes in a single adTechId exceeds five.
-
The number of records to be posted back exceeds 100.
Solution
-
Do not exceed five postbackInfo records for a single adTechId during postback for debugging purposes.
-
Limit the number of records for postback to a maximum of 100.
1009300116 There Is No Postback Data for the Current adTechId
Message
There is no postback to be sent of this adTechId.
Description
There is no postback data for the current adTechId.
Possible causes
There is no data to be posted back under adTechId.
Solution
Call the API for setting attribution postback to set an attribution record to be posted back.
1009300117 Failed to Post Back the Attribution Result
Message
Failed to send postbacks to the postbackUrl.
Description
Failed to send a postback request to the URL for receiving the attribution result.
Possible causes
The URL for receiving the attribution result is incorrect.
Solution
Ensure that the URL for receiving the attribution result is correct.
1009300119 Network Error
Message
Network error.
Description
Network error.
Possible causes
Network error.
Solution
Check the network or try again.
1009300120 Requests Are Too Frequent
Message
Request too frequent.
Description
The API for posting back the attribution result is called too frequently.
Possible causes
The API for posting back the attribution result is called more than once within 5 seconds.
Solution
Ensure that the API for posting back the attribution result is called at most once within 5 seconds for each device.
1006700001 Internal System Error
Message
System internal error.
Description
Internal system error.
Possible causes
An error occurs in the system.
Solution
Submit a ticket online. Huawei will get back to you as soon as possible.
1006700002 Failed to Connect to AppGallery
Message
The specified service extension connect failed.
Description
Failed to connect to AppGallery.
Possible causes
AppGallery has not been installed.
Solution
Ask the user to install AppGallery.
1006700003 The App or Atomic Service Has Not Integrated the Privacy Agreement Management Service
Message
The application does not use privacy manager service.
Description
The app or atomic service has not integrated the standardized privacy statement hosting service.
Possible causes
The app or atomic service has not integrated the standardized privacy statement hosting service.
Solution
Integrate the standardized privacy statement hosting service first.
[h2]Return value parsing error
Message
System internal error. Possible cause: Return value parsing error.
Description
Failed to parse the return value.
Possible causes
-
The checkPinShortcutPermitted API is not supported by TVs.
-
Failed to parse the data format, type, or content of the parameters returned by the checkPinShortcutPermitted API.
Solution
-
Do not call the checkPinShortcutPermitted API on TVs.
-
Check whether the parameters returned by the checkPinShortcutPermitted API comply with the API specifications, including the data type, length limit, and format rules.
-
Submit a ticket online. Huawei will get back to you as soon as possible.
[h2]Service connect error
Message
System internal error. Possible cause: Service connect error.
Description
Service connection error.
Possible causes
-
The network is abnormal or unavailable.
-
Service startup failure, IPC connection failure, or other issues.
Solution
-
Display a message to users, asking them to check the network.
-
Prompt the user to restart the device and try again.
-
Submit a ticket online. Huawei will get back to you as soon as possible.
[h2]Read or write param error
Message
System internal error. Possible cause: Read or write param error.
Description
An exception occurs during the parameter read or write operation.
Possible causes
An internal error occurs during the parameter read or write operation.
Solution
-
Prompt the user to restart the device and try again.
-
Submit a ticket online. Huawei will get back to you as soon as possible.
[h2]UnKnow error
Message
System internal error. Possible cause: UnKnow error.
Description
Unknown system error.
Possible causes
An unknown internal system exception has occurred, which may be caused by hardware failures, driver issues, I/O errors, or interruptions in system services.
Solution
-
Prompt the user to restart the device and try again.
-
Submit a ticket online. Huawei will get back to you as soon as possible.
[h2]Failed to invoke the desktop
Message
System internal error. Possible cause: Failed to invoke the desktop.
Description
Failed to connect to the desktop service.
Possible causes
-
The input parameters for calling the requestNewPinShortcut API do not meet the requirements.
-
The service is not started, a network exception occurs, or an internal system error occurs.
Solution
-
Check whether the type, format, and value range of the input parameters of the requestNewPinShortcut API are correct.
-
Check the network and try again.
-
Submit a ticket online. Huawei will get back to you as soon as possible.
[h2]Request to service error
Message
System internal error. Possible cause: Request to service error.
Description
Service request error.
Possible causes
- The service connection fails, a network exception occurs, or an internal system error occurs.
Solution
-
Check the network and try again.
-
Submit a ticket online. Huawei will get back to you as soon as possible.
[h2]The phone time or network is abnormal
Message
Request to service error. Possible cause: The phone time or network is abnormal.
Description
Abnormal phone time or network exception.
Possible causes
The system time of the device is incorrectly set (for example, manually adjusted or the time zone is incorrect), or network time synchronization fails.
Solution
-
Guide the user to check and calibrate the system time of the device and ensure that the automatic time synchronization function is enabled.
-
Check the network or submit a ticket online. Huawei will get back to you as soon as possible.
1006620003 The Shortcut ID Already Exists
Message
Shortcut id already exists.
Description
The shortcut ID already exists.
Possible causes
The shortcut ID passed by the app has been used to create a shortcut.
Solution
Pass a new shortcut ID.
1006620004 The Number of Shortcuts Has Reached the Maximum
Message
The number of shortcuts has reached the maximum.
Description
The number of shortcuts has reached the maximum.
Possible causes
The number of shortcuts created for the current app has reached the maximum. As a result, no more shortcuts can be created.
Solution
Prompt the user to delete existing shortcuts before creating a new one.
1006620005 Failed to Verify the Shortcut
Message
Shortcut verification failed.
Description
Failed to verify the shortcut.
Possible causes
-
Resources associated with the shortcut failed the risk control verification.
-
This app does not support adding shortcuts.
Solution
Check whether the shortcut resources meet the requirements and submit again after making modifications.
1006620006 The Shortcut Is Not Verified or Has Expired
Message
The shortcut is not verified or has expired.
Description
The shortcut is not verified or has expired.
Possible causes
tid, which indicates the shortcut verification result, does not exist or has expired.
Solution
Verify the shortcut again to obtain a new tid.
1006620007 The User Refused to Add a Shortcut
Message
User refused to add shortcut.
Description
The user refused to add a shortcut.
Possible causes
The user taps the Cancel button in the shortcut adding confirmation pop-up.
Solution
Create a shortcut again and wait for the user to agree to add it to the home screen.
1006620010 The Shortcut ID Does Not Exist
Message
The shortcut ID does not exist.
Description
The shortcut ID does not exist.
Possible causes
The user does not have a home screen shortcut for this app.
Solution
Check whether the home screen shortcut of this app exists.
1006620011 Invalid Context
Message
Invalid context.
Description
Invalid context.
Possible causes
An invalid context is passed when the shortcut deletion API is called.
Solution
Check the context passed to the shortcut deletion API.
1006620012 Invalid Shortcut ID
Message
Invalid shortcutId.
Description
Invalid shortcut ID.
Possible causes
An invalid shortcut ID is passed when the user deletes a shortcut.
Solution
Check whether the shortcut ID passed to the shortcut deletion API is correct.
1006620013 The User Cancels Shortcut Deletion
Message
The user refused to delete the shortcut.
Description
The user cancels shortcut deletion.
Possible causes
The user taps the Cancel button in the shortcut deletion confirmation pop-up.
Solution
Call the shortcut deletion API again and wait for the user to agree to delete the shortcut.
1006620014 Invalid Number of Parameters
Message
Invalid number of parameters.
Description
Invalid number of parameters.
Possible causes
The number of parameters passed to the shortcut deletion API does not meet the requirement.
Solution
Check whether the number of parameters passed to the shortcut deletion API is correct.
1006800001 Failed to Connect to AppGallery
Message
The specified service extension connect failed.
Description
Failed to connect to AppGallery.
Possible causes
AppGallery has not been installed.
Solution
Ask the user to install AppGallery.
[h2]Service connect error
Message
System internal error. Possible cause: Service connect error.
Description
Service connection error.
Possible causes
-
The network is abnormal or unavailable.
-
Service startup failure, IPC connection failure, or other issues.
Solution
-
Display a message to users, asking them to check the network.
-
Prompt the user to restart the device and try again.
-
Submit a ticket online. Huawei will get back to you as soon as possible.
[h2]Read or write param error
Message
System internal error. Possible cause: Read or write param error.
Description
An exception occurs during the parameter read or write operation.
Possible causes
An internal error occurs during the parameter read or write operation.
Solution
-
Prompt the user to restart the device and try again.
-
Submit a ticket online. Huawei will get back to you as soon as possible.
[h2]Request to service error
Message
System internal error. Possible cause: Request to service error.
Description
Failed to request the service.
Possible causes
- The service connection fails, a network exception occurs, or an internal system error occurs.
Solution
-
Check the network and try again.
-
Submit a ticket online. Huawei will get back to you as soon as possible.
[h2]Return value parsing error
Message
System internal error. Possible cause: Return value parsing error.
Description
Failed to parse the return value.
Possible causes
Failed to parse the data format, type, or content of the parameters returned by the checkPinShortcutPermitted API.
Solution
-
Check whether the parameters returned by the checkPinShortcutPermitted API comply with the API specifications, including the data type, length limit, and format rules.
-
Submit a ticket online. Huawei will get back to you as soon as possible.
[h2]Failed to obtain the package name of the calling party
Message
System internal error. Possible cause: Failed to obtain the package name of the calling party.
Description
Failed to obtain the package name of the calling app.
Possible causes
-
The calling app is not successfully installed.
-
A server-side exception or data serialization failure occurs during service connection or data transmission, indirectly causing the package name retrieval to fail.
-
Internal system error.
Solution
-
Run the hdc shell bm dump -a command to query the list of installed apps on the device and ensure that the bundleName of the calling app is in the list.
-
Check the network and try again.
-
Submit a ticket online. Huawei will get back to you as soon as possible.
[h2]Get database module error
Message
System internal error. Possible cause: Get database module error.
Description
Failed to obtain the database module.
Possible causes
Internal error, possibly caused by an SQL execution exception, an internal state exception, or a system error such as insufficient memory or an I/O error.
Solution
Try again. If the error persists, prompt the user to restart the app or submit a ticket online. Huawei will get back to you as soon as possible.
[h2]Query dynamic icon data error
Message
System internal error. Possible cause: Query dynamic icon data error.
Description
Failed to query data of custom icons.
Possible causes
-
The connection between the app and the icon management service is abnormal. As a result, data of custom icons cannot be obtained.
-
The network is unstable or the server encounters an exception during the request process.
Solution
-
Ensure that you have applied for enabling the icon management service.
-
Check the device network and ensure that AppGallery is running properly. Then try again.
-
If the error persists, submit a ticket online. Huawei will get back to you as soon as possible.
[h2]Not agreed to the basic agreement
Message
System internal error. Possible cause: Not agreed to the basic agreement.
Description
The developer basic service agreement has not been accepted.
Possible causes
-
The developer basic service agreement has not been accepted.
-
The network is unstable or the server encounters an exception during the request process.
Solution
-
Sign in to HUAWEI Developers and check the signing status of the developer basic service agreement.
-
Check the device network and ensure that AppGallery is running properly. Then try again.
-
If the error persists, submit a ticket online. Huawei will get back to you as soon as possible.
[h2]Failed to decrypt the folder.
Message
System internal error. Possible cause: Failed to decrypt the folder.
Description
Failed to decrypt the folder.
Possible causes
-
Internal runtime exception.
-
The system service connection fails or an internal state exception occurs.
Solution
-
Try again.
-
If the error persists, submit a ticket online. Huawei will get back to you as soon as possible.
[h2]Failed to obtain the resource management module
Message
System internal error. Possible cause: Failed to obtain the resource management module.
Description
Failed to obtain the resource management module.
Possible causes
-
The resource management module is locked by another process.
-
The resource management module encounters an exception.
Solution
-
Restart the app and try again.
-
If the error persists, submit a ticket online. Huawei will get back to you as soon as possible.
1006800010 No Information About Custom Icons
Message
No dynamic icon data.
Description
There is no information about custom icons.
Possible causes
-
You have not applied for a custom icon.
-
The custom icon you have applied for has not been approved.
-
You have not applied for a custom icon for the current device type.
Solution
-
Sign in to AppGallery Connect and check whether you have applied for a custom icon.
-
Check whether the custom icon has been approved. If not, view the review comments on the icon information page, modify the icon based on the comments, and submit it for review again.
-
Check whether you have applied for a custom icon for the current device type. If not, submit a request for the device type in AppGallery Connect and wait for the request to be approved.
[h2]Enable dynamic icons error
Message
Select dynamic icon failed. Possible cause: Enable dynamic icons error.
Description
Failed to enable a custom icon.
Possible causes
Failed to call the BMS to enable the custom icon.
Solution
-
Restart the device or try again later.
-
If the error persists, submit a ticket online. Huawei will get back to you as soon as possible.
[h2]Failed to query the module name
Message
Select dynamic icon failed. Possible cause: Failed to query the module name.
Description
Failed to query the module name.
Possible causes
-
The name of the custom icon module is not configured in the system or the icon data does not exist.
-
An internal program error occurs.
Solution
-
Clear the device cache, restart the device, and try again.
-
Sign in to AppGallery Connect and check whether the icon information has taken effect.
-
If the error persists, submit a ticket online. Huawei will get back to you as soon as possible.
1006800012 Failed to Revert to the Default Icon
Message
Disable dynamic icon failed.
Description
Failed to revert to the default icon.
Possible causes
The current icon is already the default one.
Solution
Switch to a custom icon and then call the API for reverting to the default icon.
1006800013 Failed to Select a Custom Icon Because a Custom Theme Icon Is in Use
Message
Failed to switch to the custom icon because a custom theme icon is currently in use.
Description
Failed to select a custom icon because a custom theme icon is in use.
Possible causes
This app is using a custom icon defined by the device theme.
Solution
-
Go to Settings > Home screen & style or Themes > Official Themes, and switch to an official theme.
-
Call appInfoManager.selectDynamicIcon to set a custom icon again.
1021500001 Internal System Error
Message
Internal system error.
Description
Internal system error.
Possible causes
An error occurs in the system.
Solution
Submit a ticket online. Huawei will get back to you as soon as possible.
1021500002 Failed to Request the Service
Message
Service request failed.
Description
Failed to request the service.
Possible causes
Network error.
Solution
Check the network or submit a ticket online. Huawei will get back to you as soon as possible.
1021500003 Failed to Connect to AppGallery
Message
Failed to connect to AppGallery.
Description
Failed to connect to AppGallery.
Possible causes
AppGallery has not been installed.
Solution
Ask the user to install AppGallery.
[h2]get appInfo failed or init coment SDK failed
Message
Failed to write parameters, possible cause: get appInfo failed or init coment SDK failed.
Description
Failed to obtain app information or failed to initialize the SDK of the app review service.
Possible causes
-
The network is unstable or unavailable.
-
The SDK failed to be initialized or is not correctly called.
Solution
-
Ensure that the device can access the Internet.
-
Try again. If the error persists, submit a ticket online. Huawei will get back to you as soon as possible.
1021500005 Invalid App Context
Message
The app context is invalid.
Description
Invalid app context.
Possible causes
The app context is invalid. Only uiAbilityContext or uiExtensionContext is supported.
Solution
Submit a ticket online. Huawei will get back to you as soon as possible.
1021500006 HUAWEI ID Not Signed In
Message
The user has not signed in to their HUAWEI ID.
Description
No HUAWEI ID is signed in.
Possible causes
The user has not signed in to their HUAWEI ID on AppGallery.
Solution
Instruct the user to sign in to their HUAWEI ID on AppGallery.
1021500007 The User Has Already Reviewed the Current Version
Message
The user has already commented on the current version.
Description
The user has already reviewed the current version.
Possible causes
The user has already reviewed the current version.
Solution
Display a rating pop-up only after a new version is released and at least one year has passed since the previous review from the user.
1021500008 Maximum Rating Pop-up Count Reached
Message
The number of comments has reached the maximum limit.
Description
The number of times that the rating pop-up is displayed has reached the upper limit.
Possible causes
The number of times that the rating pop-up is displayed has reached the upper limit.
Solution
Display a rating pop-up only after a new version is released and at least one year has passed since the previous review from the user.
1021500009 Already Rated Within One Year
Message
The user has already left a comment, and less than a year has elapsed since then.
Description
The current version has already been rated, and less than one year has passed since the last rating.
Possible causes
The current version has already been rated, and less than one year has passed since the last rating.
Solution
Display a rating pop-up only after a new version is released and at least one year has passed since the previous review from the user.