Message
Device type error.
Description
This error code is reported when the device type does not support Online Authentication Kit.
Possible causes
The device type is emulator.
Solution
Use a device of a supported type.
Message
The system does not support.
Description
This error code is reported when the system does not support the current operation.
Possible causes
Parameters related to registration or authentication are incorrect. For example, the authenticator does not support the specified signature algorithm.
Solution
Verify that the registration and authentication parameters are correctly set.
Message
Invalid state.
Description
This error code is reported when the authenticator is in an invalid state.
Possible causes
The authenticator status is abnormal. For example, after the user consents to register a credential, it is found that the credential ID is listed in excludeCredentials, which usually indicates that the device has already been registered.
Solution
Check the authenticator status and use the authenticator correctly.
Message
System integrity check failed.
Description
This error code is reported when there is a security issue during access.
Possible causes
A security issue exists, such as the web page URL not using HTTPS or other conditions that fail to meet security requirements.
Solution
Use settings that meet security requirements.
Message
User abort.
Description
This error code is reported when the user cancels an operation.
Possible causes
The user taps the cancel button.
Solution
Try again to use the function.
Message
Time out.
Description
This error code is reported when the access times out.
Possible causes
The access times out.
Solution
Complete the operation within the configured time period.
Message
Encoding error.
Description
This error code is reported when an encoding error occurs.
Possible causes
The registration or authentication parameters are incorrect.
Solution
Verify that the registration or authentication parameters are correct.
Message
Unknown error.
Description
This error code is reported when an unknown error occurs.
Possible causes
An unknown error occurs.
Solution
If this issue occurs repeatedly, you can submit a ticket online to contact Huawei technical support.
Message
The constraint condition is incorrect.
Description
This error code is reported when a constraint condition is incorrect.
Possible causes
The constraint condition is incorrect. For example, residentKey is required, but the authenticator does not support it.
Solution
Verify that the registration or authentication parameters are correct.
Message
Data error.
Description
This error code is reported when a data error occurs.
Possible causes
A data error occurs.
Solution
Verify that the registration or authentication parameters are correct.
Message
User Rejects.
Description
This error code is reported when the user rejects an operation.
Possible causes
The user rejects the operation.
Solution
Prompt the user to set a related platform authenticator (face, fingerprint, or PIN) first.
Message
Failed to connect to the service.
Description
This error code is reported when the FIDO system capability fails to be started.
Possible causes
The FIDO system capability fails to be started.
Solution
Restart the phone or try again.
Message
The number of credentials has reached the maximum limit.
Description
This error code is reported when the number of passkeys reaches the maximum.
Possible causes
The number of passkeys reaches the maximum.
Solution
Prompt the user to delete unnecessary passkeys from the password vault. The system supports a maximum of 500 passkeys, and each app can store up to 20 passkeys.
Message
Invalid CTAP command.
Description
This error code is reported when the CTAP command is invalid.
Possible causes
The CTAP command is invalid or not supported.
Solution
Use a correct CTAP command by referring to the FIDO2 specifications.
Message
The command contains invalid parameters.
Description
This error code is reported when a command contains invalid parameters.
Possible causes
The command contains invalid parameters.
Solution
Add necessary extended data.
Message
Invalid message or attribute length.
Description
This error code is reported when the message length is invalid.
Possible causes
The data transmission length is incorrect.
Solution
Use a message with a correct length.
Message
Invalid CBOR or unpredictable error.
Description
This error code is reported when the Concise Binary Object Representation (CBOR) is invalid or an unpredictable error occurs.
Possible causes
The CBOR is invalid or an unpredictable error occurs.
Solution
Verify that the input parameters are correct.
Message
Failed to parse the CBOR.
Description
This error code is reported when the CBOR fails to be parsed.
Possible causes
An error occurs during CBOR parsing.
Solution
Verify that the input parameters are correct.
Message
Not found valid credentials.
Description
This error code is reported when no valid credential is found.
Possible causes
No credential is available for the user.
Solution
Register a passkey for the user on the current device.
Message
Not allowed.
Description
This error code is reported when a command is not allowed.
Possible causes
The authenticator does not support operations without user verification.
Solution
Verify that the input parameters are correct.
Message
User verification failed.
Description
This error code is reported when the user verification fails.
Possible causes
The user verification fails.
Solution
Verify the fingerprint or face again as prompted.
Message
Other error.
Description
This error code is reported when the key generation or signature fails or when an internal error occurs.
Possible causes
The key generation or signature fails or an internal error occurs.
Solution
If this issue occurs repeatedly, you can submit a ticket online to contact Huawei technical support.