This section describes only module-specific error codes. For details about universal error codes, please refer to Universal Error Codes.
1008301002 Route Switching Failed
Error Message
Route switching failed.
Error Description
Route switching failed.
Possible Causes
The input parameters do not meet requirements, or the route switching is abnormal.
Solution
Check whether the input parameters meet the requirements of InteractiveLivenessConfig. Try again after a period of time and perform related logic judgment.
1008302000 Detection Algorithm Initialization
Error Message
Detection algorithm initialization.
Error Description
No detection data returned because the detection algorithm initialization has not finished.
Possible Causes
Liveness detection has not been performed when the detection result is requested.
Solution
Obtain the result after the liveness detection is complete.
1008302001 Detection Timeout
Error Message
Detection timeout.
Error Description
The detection times out. As a result, the failure screen is displayed. If you have configured your own failure screen or back route switching, you are advised to perform the detection again.
Possible Causes
The user does not perform the specified action as prompted. For example, the user shakes the head to the right when the prompt asks the user to shake the head to the left.
The environment does not meet the detection requirements.
Solution
Perform the specified action slowly as prompted.
Avoid performing liveness detection in low light or direct sunlight environments.
1008302002 Incorrect Actions
Error Message
Action mutual exclusion error.
Error Description
Actions are incorrect. As a result, the failure screen is displayed. If you have configured your own failure screen or back route switching, you are advised to perform the detection again.
Possible Causes
During the detection, related actions are not completed as prompted. As a result, the detection fails.
The detection is performed during exercise, resulting in a failure in detecting mutually exclusive actions.
Solution
Avoid performing the detection during exercise.
Slowly complete the specified action as prompted.
1008302003 Continuity Check Failure
Error Message
Continuity Check Failure.
Error Description
The continuity check fails. As a result, the failure screen is displayed. If you have configured your own failure screen or back route switching, you are advised to perform the detection again.
Possible Causes
During check of multiple actions, related actions are not completed as prompted. As a result, the continuity check fails.
Solution
Perform related actions as prompted.
1008302004 Incomplete Detection
Error Message
The test is not complete.
Error Description
The detection is incomplete. If you have configured your own failure screen or back route switching, you are advised to perform the detection again.
Possible Causes
The user exits the detection.
The detection process is interrupted, for example, the screen is turned off or the app is switched to the background.
Solution
Complete the liveness detection process again and ensure that the device stays on the liveness detection screen during the process.
1013700002 Abnormal Service
Error Message
The service is abnormal.
Error Description
The underlying service is abnormal when the function is used.
Possible Causes
- The underlying capabilities fail to be bound.
Solution
Submit a ticket online to obtain technical support.