This section describes only module-specific error codes. For details about universal error codes, please refer to Universal Error Codes. If the problem persists, submit a ticket online. Huawei will get back to you as soon as possible.
1020300001 System Service Exception
Message
System service exception.
Description
The system service of Space Exchange is abnormal.
Possible causes
The workspace ID is invalid, or the file processing type is unknown.
Solution
If a system service exception occurs, try again and submit a ticket online if necessary.
1020300002 Invalid Request Parameter
Message
Parameter error. Possible causes: 1. Mandatory parameters are left unspecified; 2. Incorrect parameter types; 3. Parameter verification failed.
Description
Invalid request parameter for Space Exchange.
Possible causes
A mandatory parameter is left empty, the parameter type is incorrect, or the parameter verification fails.
Solution
Ensure that the parameters are set correctly.
1020400001 System Service Exception
Message
System service exception.
Description
The system service of workspace management is abnormal.
Possible causes
System services are busy, or the network is abnormal.
Solution
If a system service exception occurs, try again and submit a ticket online if necessary.
1020400002 Invalid Request Parameter
Message
Parameter error.
Description
Invalid request parameter for workspace management.
Possible causes
A mandatory parameter is left empty or the parameter type is incorrect.
Solution
Ensure that the parameters are set correctly.
1020400003 Invalid Workspace
Message
Invalid workspace.
Description
Invalid workspace.
Possible causes
The workspace does not exist.
The workspace type is not supported.
The number of workspaces has reached the upper limit 2. No more workspaces can be created.
The enterprise account does not exist.
Solution
Check whether the workspace ID is correct.
Check whether the workspace type is included in the enumerated values of WorkspaceType.
Delete unnecessary workspaces before creating a new one.
Check whether the current workspace is an enterprise workspace.
Check whether the current workspace information meets the requirements based on the definition in WorkspaceInfo.
1020400004 Enterprise Authentication Failed
Message
Authentication failed.
Description
Account authentication failed.
Possible causes
- Enterprise authentication timed out.
- The authentication server does not exist.
- The authentication service is abnormal.
Solution
Check that the authentication server configuration is correct.
1020400005 Configuration Not Set
Message
Configuration not set.
Description
The configuration was not set.
Possible causes
During the query, it was found that the configuration had not been set. Common scenarios include:
- No workspace policy has been set.
- The cross-workspace message notification configuration has not been set.
Solution
Ensure that the related configuration is correctly set in the system.
1020400006 SA Process Exited Unexpectedly, Interrupting the Connection
Message
Session disconnected.
Description
The SA process exited unexpectedly, interrupting the connection.
Possible causes
An app subscribes to a workspace event, causing the process to exit abnormally.
Solution
Subscribe to the workspace event in the app again to restore the connection.
1020400007 Enterprise Workspace Not Enabled
Message
Enterprise workspace not enabled.
Description
The enterprise workspace is not enabled.
Possible causes
The enterprise administrator has not enabled the enterprise workspace function yet.
Solution
The enterprise administrator needs to enable the enterprise workspace and personal workspace function by calling enableWorkspace.
1020400008 Invalid Account Name or Password
Message
Invalid account name or password.
Description
Invalid account name or password.
Possible causes
The entered account name or password is incorrect during enterprise authentication.
Solution
Check that the entered enterprise account name and password are correct.
1020400009 Enterprise Account Locked
Message
The account is locked.
Description
The enterprise account is locked.
Possible causes
The account has been locked on the enterprise authentication server.
Solution
Wait until the enterprise authentication server automatically unlocks the account, or contact the enterprise administrator to manually unlock the account.
1020400010 Enterprise Authentication Server Unreachable
Message
Enterprise authentication server unreachable.
Description
The enterprise authentication server is unreachable.
Possible causes
- The network is not connected.
- The enterprise authentication server is abnormal.
Solution
- Ensure that the device and the enterprise authentication server are properly connected.
- Ensure that the enterprise authentication server is normal.
1020400011 Account Creation Prohibited
Message
Account creation is not permitted.
Description
Account creation is prohibited.
Possible causes
The enterprise administrator forbids account creation.
Solution
Enable account creation as the enterprise administrator.
1020400012 Full-Disk Encryption Not Enabled
Message
Full disk encryption is not enabled.
Description
Full-disk encryption is not enabled.
Possible causes
The enterprise administrator has disabled full-disk encryption.
Solution
Enable full-disk encryption as the enterprise administrator.
1020400014 Number of Cross-Workspace Message Notification Rules Exceeds the Upper Limit
Message
Configuration quantity exceeds the limit.
Description
The total number of cross-workspace message notification rules configured in the system has exceeded the upper limit (20).
Possible causes
When the enterprise administrator calls the setNotificationConfig API to add or update cross-workspace message notification rules, the total number of the rules exceeds the upper limit (20).
Solution
Delete unnecessary cross-workspace message notification rules.